9
CUSTOMER RELATIONS INFORMATION
It is best to return your trailer to the selling
dealer for warranty service. If this is not
possible, you can find the nearest dealer on our
web site, www.chaletrv.com, under the dealer
locator heading, or by contacting Chalet Inc.
Customer Service at 541-791-4610.
Service and maintenance on your RV is easily
accomplished by establishing a mutually
agreeable partnership between you your Chalet
or local RV repair facility. Take the time to get
to know the people who will play an important
role in helping you keep your trailer in prime
working condition. Visit the dealer’s service
center to meet the service manager,
technicians, service writers, and those charged
with ordering the parts. Ask questions.
Following your appliance recommended
scheduled maintenance will save you money in
the long run. Carefully read all appliance
operating manuals to obtain complete
information on prescribed service intervals.
Don’t forget about your tow vehicle. It too
needs regular service. If you prefer to perform
general maintenance items on your own, your
Chalet dealer service department can be a big
help when it comes to making sure you obtain
the proper replacement parts. You can also
order direct from the factory or from Chalet’s
on line store http://chaletinc.com/parts/
Some of the recommended service and
maintenance items may fall outside the scope
of your capability. In these instances, you may
decide to seek the assistance of a qualified RV
service center to perform these tasks. Contact
your Chalet dealership’s service center in
advance for a scheduled appointment time.
Advise the service manager, in writing, the
specific items needing repair to give the
service center an idea of what parts will be
required, and how long the work can be
expected to take. Keep in mind that seasonal
maintenance needs are a popular time of year
at most service centers. Call early to schedule
annual tune-ups. Always include your vehicle
identification number when contacting your
Chalet dealer. Chalet dealership personnel are
trained professionals. They should be able to
answer all your questions.
If you encounter a problem that your
dealership does not solve to your satisfaction,
please discuss the issues with the dealership’s
management. The Service Manager or General
Manager can help.
If you are dissatisfied with the decision made by the
dealership’s management, contact Chalet Inc.
Customer Service Center at:
Chalet Inc.
124 41
st
Ave. S.E.
Albany, OR. 97322
541-791-4610
E-mail inquiries to:
customerservice@chaletrv.com
When you call or write, please give us this information:
• Vehicle Identification Number
• Your name, address, and telephone number
• Date of purchase
• Name and address of the dealer where your
camper was purchased.
This information will be on your Owner Registration
Card. The serial number is also located on the
identification tag located next to the entry door.
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