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Diagnostic Chart
Your garage door opener is programmed with self-diagnostic capabilities. The UP and DOWNarrowson the garage door opener flash the diagnostic codes.
DIAGNOSTIC CODE SYMPTOM SOLUTION
Up ArrowFlash
(es)
Down Arrow
Flash(es)
1 1
The garage door opener will not close and the lightbulbs flash. Safety sensorsare notinstalled, connected,or wires may be cut. Inspectsensor wires for a disconnected
or cut wire.
1 2
The garage door opener will not close and the lightbulbs flash. There is a short or reversed wire for the safetysensors.Inspect safety sensor wire at all staple and
connection points, replace wire or correctas needed.
1 3
The door control will not function. The wires for the door control are shorted or the door control isfaulty. Inspectdoor control wires atall
staple and connection points,replace wire or correctas needed.
1 4
The garage door opener will not close and the lightbulbs flash. Safety sensorsare misaligned or were momentarily obstructed. Realign both sensors to ensure both
LEDs are steady and notflickering.Make sure nothing is hanging or mounted on the door that would
interruptthe sensor’s path while closing.
1 5
Door moves6-8" stops or reverses. Manuallyopen and close the door.Checkfor binding or obstructions,such as a broken spring or door
lock, correctas needed. Check wiring connections at travel module and at the logicboard. Replace travel
module ifnecessary.
No movement, only a single click. Manually open and close the door.Checkfor binding or obstructions,such as a broken spring or door
lock, correctas needed. Replace logic board if necessary.
Opener humsfor 1-2 seconds no movement. Manuallyopen and close the door.Checkfor binding or obstructions,such as a broken spring or door
lock, correctas needed. Replace motor if necessary.
1 6
Door coastsafter it has come to a complete stop. Program travel to coasting position or have door balanced by a trained door systems technician.
2 1-5
No movement, or sound. Replace logicboard.
3 2
Unable to set the travel or retain position. Check travel module for proper assembly, replace if necessary.
Troubleshooting
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