aXis CONTROLLER HOME STANDBY GENERATOR
TROUBLESHOOTING HSB
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Customer Familiarization Summary
It’s important to educate the home owner on proper maintenance, operation and service call procedures. A properly educated home owner
can reduce unnecessary service trips and phone calls.
Ensure that the installation of the HSB and ATS has been correctly performed as outlined by the manufacturer and that it meets all
applicable codes.
Test and confirm proper operation of the HSB and ATS system as outlined in the appropriate installation and owner’s manuals.
Educate the home owner on the location and operation of;
– Full flow shutoff valve
– Automatic operation of the HSB system
– Battery Charger and LED indicators
– Exterior fault code indicator LED on the backside of the HSB
– ATS operation
– Exercise scheduled time of operation
– Scheduled Maintenance
– Fill out and provide the customer a copy of the HSB, ATS model & serial number reference. This information is extremely important for
part purchases and service information, these numbers are specific to each HSB and ATS.
TROUBLESHOOTING HSB
Engine will not crank/turn over
1 HSB set in “OFF” mode. Place the HSB controllers in the AUTO position.
2 Battery not connected or loose, corroded posts or wires
Connect the batteries according to owner’s manual, clean and tighten
the battery connections
3 Battery(s) not charged or low charge. Recharge or replace battery(s).
4 Check for active fault code. Identify fault code, correct and reset.
5 Defective starter solenoid *
6 Defective starter *
Generator will crank/turn over but will not start
1 Check for active fault code. Identify fault code, correct and reset.
2 Fuel valve(s) turned off. Turn on fuel supply.
3 Fuel pressure insufficient*. Manometer check, confirm fuel pressure to fuel regulator*.
4 Weak battery(s). Recharge or replace battery(s)
5 Low oil level. Check for oil leaks. Check the oil level and add oil if necessary.
6 Spark plug wire is disconnected. Connect spark plug wire.
7 Defective fuel solenoid/regulator. *
Engine starts, runs rough
1 Fuel pressure insufficient*. Manometer check, confirm fuel pressure to fuel regulator*.
2 Wrong fuel jets. Check jets for NG or LPG, change to correct Master Mixer fuel jets.
3 Faulty spark plug, loose spark plug wire. Change spark plug, set gap, connect wire.
4 Plugged air cleaner Clean or replace air cleaner.
5 Generator overloaded*. Remove one or more loads*.
6 Shorted circuit *
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