Chevrolet Corvette 2021 - Customer Information; Customerinformation; Customer Satisfaction Procedure

Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14622938) - 2021 - CRC - 9/22/20
308 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 308
Customer Assistance Offices . . . . . . . . . . . 310
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Online Owner Center . . . . . . . . . . . . . . . . . . 310
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Roadside Assistance Program . . . . . . . . . . . 311
Scheduling Service Appointments . . . . . . 313
Courtesy Transportation Program . . . . . . 313
Collision Damage Repair . . . . . . . . . . . . . . . 314
Publication Ordering Information . . . . . . 316
Radio Frequency Statement . . . . . . . . . . . 316
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 316
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . . 317
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 317
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Event Data Recorders . . . . . . . . . . . . . . . . . . 318
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Infotainment System . . . . . . . . . . . . . . . . . . 319
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).