STEP
THREE:
Both General Motors and your dealer
are committed
to
making sure you are completely
satisfied with your new vehicle. However,
if
you continue
to
remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program
to
enforce any additional
rights you may have. Canadian owners refer
to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus
to
settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort
to
this informal dispute resolution program prior
to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40
days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available
to
you.
You may contact the
BBB
using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right
to
change eligibility limitations and/or discontinue
its participation in this program.
7-3
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