ChimneyFree 23EF010GAA

Questions and Answers

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Patricia PriceAug 19, 2025
Why does the power cord get warm on my ChimneyFree 23EF010GAA Indoor Fireplace?
- A
  Amber OlsonAug 19, 2025
  A warm power cord can be normal. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause overheating. Ensure the plug fits tightly in the outlet. Heaters draw more current than small appliances, so overheating may occur even with outlets that haven't had issues with other devices. Frequently check if the plug, outlet, or faceplate is HOT during use. If so, stop using the heater and have a qualified electrician check and/or replace the faulty outlet(s).
W
William BowenAug 21, 2025
What to do if my ChimneyFree 23EF010GAA heater does not turn on and a red light is flashing?
- K
  kbrownAug 21, 2025
  The red light indicates a manual reset is needed. Turn the power to “OFF” and unplug the ChimneyFree Indoor Fireplace from the wall outlet for 5 minutes. After 5 minutes, plug it back in and operate as normal. If the problem persists, contact customer service.
I
isabelladeanAug 23, 2025
Why is my ChimneyFree 23EF010GAA Indoor Fireplace heater blower motor shutting off by itself?
- H
  Holly WilsonAug 23, 2025
  The heater is controlled by a thermostat, which will turn off the heater when the set point is reached. To increase the set point temperature, turn the thermostat knob clockwise on the control panel.
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Laura GarciaAug 26, 2025
What to do if my ChimneyFree 23EF010GAA Indoor Fireplace has no power at all?
- R
  russellcastroAug 26, 2025
  First, check that the unit is plugged into a standard 120-V outlet. If it is plugged in, contact customer service to replace the Main Power Switch.
A
allisonsmithAug 27, 2025
Why does my ChimneyFree 23EF010GAA Indoor Fireplace heater emit an odor?
- J
  Jeffrey HancockAug 27, 2025
  It's normal for a heater to emit an odor briefly when initially turned on. This is due to the heater burning off any dust accumulated during manufacturing, operation, or storage.
V
Victor JohnsonAug 29, 2025
How to fix a ChimneyFree 23EF010GAA with flames that stay on but do not move?
- S
  Susan SmithAug 30, 2025
  Contact customer service to replace the Flame Generator Drive Motor.
J
James LarsonAug 31, 2025
What to do if my ChimneyFree 23EF010GAA switches do not work?
- C
  Christina MooreSep 1, 2025
  If the switches are defective, broken, do not light up, no longer toggle, or are loose, contact customer service to replace the switch(es).
V
vasquezcarlosSep 3, 2025
What to do if my ChimneyFree Indoor Fireplace makes noise with flames on and heater off?
- N
  Nicholas NelsonSep 3, 2025
  If the noise is due to a noisy spinner motor, contact customer service to replace the flame generator drive motor.
E
Erin CarrilloSep 5, 2025
How to fix a ChimneyFree 23EF010GAA Indoor Fireplace flame that does not light up?
- R
  Richard StrongSep 5, 2025
  Follow the instructions to replace the light bulbs in the CARE AND MAINTENANCE section of the manual.
J
John TaylorSep 7, 2025
How to fix a ChimneyFree 23EF010GAA flame if the switch lights up but there is no flame effect?
- M
  Miss Stacy Ballard MDSep 7, 2025
  Unplug the fireplace, remove the back panel, and check for any broken or loose bulbs.

Summary

Getting Started

Product Specifications

Important Safety Instructions

Operation Instructions

Control Panel Overview

Details the control panel, including temperature, heater, power, and flame brightness controls.

Care and Maintenance

Replacing Light Bulbs

Step-by-step guide for replacing the light bulbs in the fireplace unit.

Clearance and Cleaning

Specifies clearance to combustibles and provides instructions for cleaning the fireplace trim.

Troubleshooting Guide

Exploded View and Parts

1-Year Limited Warranty

Customer Service

ChimneyFree 23EF010GAA Specifications

General

Model	23EF010GAA
Category	Indoor Fireplace
Type	Electric Fireplace
Heating Area	400 sq ft
Voltage	120 V
Flame Effect	Yes
Remote Control	Yes
Thermostat	Yes
Timer	Yes
Color	Black
Heating Capacity	1500W
Power	1500W
Wattage	1, 500 W
Power Consumption	1, 500 W