Chronos 2.1-HD - Annex E: Troubleshooting Guide; Common Camera Issues and Solutions

Page | 49
Annex E – Troubleshooting
Symptom
Possible Problem
Solution
Camera won’t power on
No Power
Insert battery or connect to mains power
Crash
Remove battery and AC adapter for 10seconds, then
reconnect and power on.
Wrong AC Adapter
Voltage
Ensure that the AC Adapter is providing between 17V
and 20V DC, positive tip.
Camera won’t power on, and
Power Status indicator
flashes orange when power
button is pressed
Shipping Mode is
enabled
The AC adapter must be plugged in to turn the
camera on while in Shipping mode, even if a battery is
inserted. It will not be required for subsequent power-
ons.
Battery won’t charge
Battery inserted after AC
connected
Unplug AC adapter from camera, then re-plug.
Wrong AC Adapter
voltage
Ensure that the AC Adapter is providing between 17V
and 20V DC, positive tip.
Battery indicator drops very
fast
low quality or failing
battery
Replace battery.
Power status indicator
flashes red/green
continuously
Power controller in
recovery mode
Turn the camera off, remove the battery and
disconnect the AC adapter for 10 seconds. When
reconnecting power or inserting battery, ensure the
power button is not pressed until after the LED
flashing stops.
Power controller
firmware corrupt
If the above solution doesn’t fix the problem, contact
Kron Technologies at support@krontech.ca
Can’t trigger recording end.
IO screen has extra
pullup on
Confirm that the only pullup enabled is the one for the
trigger that is in use.
Horizontal or vertical lines
show up in video.
A Black Calibration was
not done after changing
shutter speed, resolution
or gain
Perform a Black Calibration after every change of
resolution, shutter speed or gain. Please see the
Black Calibration section for more details on how to
calibrate the camera.
Extremely blurry image,
can’t get close to proper
focus.
Incorrect lens adapter
installed.
Check if lens is CS or C mount to determine proper
adapter to use. Please see the “Annex B” for more
details.
Focus slightly wrong, proper
focus out of range.
Back-Focus mis-adjusted
Re-adjust Back-Focus. Please see the “Annex B” for
more details.
Lens limitation
The Computar 12.5-75mm lens, among others, is
slightly soft at fully wide aperture. Close aperture
slightly and retry. Try f/2 or smaller.