10-1
EM-573 (N-04-18)
SECTION 10 SERVICE AND PARTS
ORDERING REPAIR PARTS
When ordering repair parts, be sure to give this information:
1. Serial number of the Laser System. This is located on the machine’s capacity plate and on the rear of the
main frame, on top at the operator side.
2. Part number and part name, obtained from assembly drawings included on the CD that was shipped with
this manual.
3. As complete a description of the part as possible.
4. Required delivery date.
It is sometimes necessary to furnish subassemblies instead of single parts. In such cases, we reserve the
right to ship and invoice accordingly.
RETURNING PARTS FOR CREDIT
1. No item is to be returned without prior authorization. Please write or call the factory for instructions and a
Returned Goods Authorization number (RMA#).
CINCINNATI INCORPORATED
7420 Kilby Road
Harrison, OH 45030
(513) 367-7408
Email: Partsweb@e-ci.com
2. The Returned Goods Authorization number must be shown on the outside of the package. Unauthorized
shipments will be returned to the sender freight collect.
SERVICE
CINCINNATI INCORPORATED Service includes:
1. Established eld service department with numerous local ofces for prompt service assistance. Factory
trained servicemen are available to assist with any service needs. This includes service ranging from minor
repairs and adjustments to major reconditioning jobs.
2. Planned Maintenance Service. This program is designed to give comprehensive inspections and
recommendations concerning the condition of the equipment. Planned Maintenance Service is specically
tailored to give timely inspections, qualied recommendations, and expert eld assistance with repairs to
equipment.
TECHNICAL TRAINING
CINCINNATI INCORPORATED offers a variety of Operator and Maintenance Training Programs to assist our
customers in obtaining maximum value from their investment in laser cutting systems. With today’s sophisticated
controls, operator knowledge and prociency have a signicant effect on overall productivity. These training
programs cover the basics of laser cutting, use of the equipment and controls, as well as procedures performed
by operating, maintenance, and service personnel.
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