the Internet to reach this address).
3. Click the Configuration tab under the Local Status tab. The default credentials are the Serial Number of the device
(all upper-case with dashes) as the username and a blank password field.
4. Configure additional bearer values like APN or SIM PIN if required by your carrier under the Configuration tab.
Configuring Ethernet Ports
To configure physical link settings on the Ethernet ports, click on Ethernet tab. You can enable half duplex, full duplex,
and auto-negotiation, as well as set 10 or 100 or 1000-Mbps data rates on Ethernet ports.
Basic Troubleshooting
The following steps can be used for troubleshooting basic connectivity issues with your MG:
• MG devices require a valid and active data plan, so make sure the SIM and data plan are active.
• Some carriers require specific APNs, usernames/passwords, or PINs to use their SIM cards. Ensure the values are
correct if required.
• Validate signal quality is sufficient by checking the RSRP and RSRQ values on the Connection tab of the Local
Status Page.
• Try connecting the MG in Safe Mode and check if it comes online on Dashboard.
• Try a soft reset by pressing the reset button for 1 second to delete a downloaded configuration and reboot the MG.
• Try a factory reset by holding the factory reset button for at least 10 seconds.
• Try switching cables, or testing your cables on another device.
Device power issue
• If device fails to turn on, check the power source to make sure it is adequately supplying power to the MG.
• If there are no LED lights even though there is power at the outlet, check the MG to make sure everything is
plugged in properly.
• If device isn't coming after trying both AC adapter and POE, check that the power options also work on other
devices in a similar or matching setup.
If you are still experiencing hardware issues, please contact Cisco Meraki Support by logging in to dashboard and using
the Help > Get Help option at the top of the page, then opening an email case or calling the Meraki Support center
using the contact information on that page.
15
To Next Page
Loading...