Warranty
MG21 Devices Lifetime
Applies to MG21 and MG21E hardware
MG21 Accessories 1 Year
Includes mounting kits, antenna, and additional power cords
If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact Meraki Support to
address the issue. Once support determines that the device is in a failed state, they can process an RMA and send out
a replacement device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty
equipment can be returned.
Additional warranty information can be found on our Warranty Returns page.
Note: In order to initiate a hardware replacement for non-functioning hardware that is under warranty, you must have
access to the original packaging the hardware was shipped in. The original hardware packaging includes device serial
number and order information, and may be required for return shipping.
Note: Meraki MG21 and MG21E devices have been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
Support and Additional Information
If issues are encountered with device installation or additional help is required, contact Meraki Support by logging in to
dashboard.meraki.com and opening a case by visiting the Help > Get Help page.
For additional information on Meraki hardware and for other installation guides, please refer to
documentation.meraki.com
16
To Previous Page
Loading...