1-8 Router Installation and Configuration Guide
Cisco Connection Online
Note If you purchased your product from a reseller, you can access Cisco Connection
Online (CCO) as a guest. CCO is Cisco Systems’ primary, real-time support channel.Your
reseller offers programs that include direct access to CCO’s services.
For service and support for a product purchased directly from Cisco, use CCO.
Cisco Connection Online
CCO is Cisco Systems’ primary, real-time support channel. SMARTnet customers and
partners can self-register on CCO to obtain additional content and services.
Available 24 hours a day, 7 days a week, CCO provides a wealth of standard and
value-added services to Cisco’s customers and business partners. CCO services include
product information, software updates, release notes, technical tips, the Bug Navigator,
configuration notes, brochures, descriptions of service offerings, and download access to
public and authorized files.
CCO serves a wide variety of users through two interfaces that are updated and enhanced
simultaneously—a character-based version and a multimedia version that resides on the
World Wide Web (WWW). The character-based CCO supports Zmodem, Kermit,
Xmodem, FTP, and Internet e-mail, and is excellent for quick access to information over
lower bandwidths. The WWW version of CCO provides richly formatted documents with
photographs, figures, graphics, and video, as well as hyperlinks to related information.
You can access CCO in the following ways:
• WWW: http://www.cisco.com.
• WWW: http://www-europe.cisco.com.
• WWW: http://www-china.cisco.com.
• Telnet: cco.cisco.com.
• Modem: From North America, 408 526-8070; from Europe, 33164464082. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and
baud rates up to 14.4 kbps.
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