Guide to using your CISCO IP 6941 phone at Imperial College
Issued on 30.06.2015 Page 3 of 7
To return to the caller once your colleague has answered your
inquiry, or if there is no answer, or the extension you require is
busy. If your colleague does not hang up, press the End Call
softkey and then press the Resume softkey.
Announce to the caller you are going to them on hold
1. Press Hold button
To retrieve the call press the Resume softkey
To Pick Up a call for a colleagues
extension
Please note: Your extensions must be in a Pick Up Group to use this feature - To create a Pick Up Group or to change the
member extensions, please contact your telecoms rep.
To Divert a call Press the Divert softkey to send an active, ringing or held call to your
voicemail or to a predetermined extension (set up by your system
administrator.
Redial [Redial] Press the Redial softkey to redial the last telephone number you dialed.
How to use/ pick up a Monitor/ Pick On a Cisco IP 6941 Phone you can have the spare Programmable
Up button feature buttons (see 3 on the diagram above) programmed up as a
Monitor/ Pick Up button which illuminates (and rings if requested).
To request a Monitor/ Pick Up button please contact your Telecoms
Rep. who will need to place an order for a software change.
To answer a Monitor/ Pick Up call
When the Programmable feature button is flashing amber (and ringing if
set up to ring) 1.
Lift the receiver
2. Press the feature button which represents your colleague
To transfer a Monitor/ Pick Up call
Announce to the caller you are going to transfer their call
1. Press the Transfer
button. The call will go on hold.
2. Press the feature button which represents your
colleague. If the button is lit up red it means your colleague is on
the phone, so if you transfer the call it will go to their voicemail if
they have voicemail.
3. Announce the call. (To return to the caller, if there is no answer, or
the extension you require is busy. Press End Call softkey and then
press Resume softkey).
4. Press the Transfer button
5. Replace the receiver
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