Cisco DPQ3212 - User Manual

Cisco Model DPQ3212 8x4
DOCSIS 3.0 Cable Modem with
Embedded Digital Voice Adapter
User Guide
In This Document
 IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
 Front Panel Description ........................................................................................... 11
 Back Panel Description ............................................................................................ 13
 What Are the System Requirements for Internet Service? .................................. 15
 How Do I Subscribe to High-Speed Internet and Telephone Service? ............. 16
 Where Is the Best Location for My Cable Modem?.............................................. 18
 How Do I Mount the Modem on a Wall? (Optional) ........................................... 19
 What Are the Requirements for Telephone Service? ........................................... 22
 How Do I Connect the Cable Modem for Internet and Telephone Service? .... 23
 Installing USB Drivers .............................................................................................. 26
 Frequently Asked Questions ................................................................................... 28
 Having Difficulty? .................................................................................................... 33
 Tips for Improved Performance ............................................................................. 34
 Front Panel LED Status Indicator Functions ......................................................... 35
 How Do I Maintain the Battery? ............................................................................. 37
 Notices ........................................................................................................................ 39

Cisco DPQ3212 Specifications

General

Modem Type	DOCSIS 3.0
Maximum Download Speed	343 Mbps
Number of Downstream Channels	8
Number of Upstream Channels	4
Ethernet Ports	1
Wi-Fi	No
Telephony Ports	2

Summary

Cable Modem Safety Instructions

Notice to Installers

System Installer Grounding Guidelines

Electrical Safety and Grounding

Warnings for proper electrical outlet use and coaxial cable system grounding.

Product Protection from Environmental Hazards

Instructions for protecting the product from lightning, overloads, and handling the battery.

FCC and Regulatory Compliance

United States FCC Compliance

Information regarding FCC rules, interference, and user guidance for compliance.

FCC Declaration of Conformity

Statement of compliance with Part 15 of FCC Rules for the device.

Canada EMI Regulation

Front Panel LED Indicator Guide

LED Status Indicators Overview

Back Panel Ports and Functions

Telephone Ports

Network and USB Ports

Internet Service System Requirements

Ethernet Connection Requirements

USB Connection Requirements

Service Subscription Guide

Setting Up a New Internet Account

Steps to set up a new high-speed Internet account with a service provider.

Arranging Telephone Service

Steps and considerations for setting up telephone service with the cable modem.

Telephone Service Setup Requirements

Number of Telephone Devices

Cable Modem Connection Guide

Internet and Telephone Connection Setup

Overview of connecting the cable modem for internet and telephone services.

Connecting Devices Procedure

Procedure for connecting the modem to power, coax, PC, and telephone lines.

Installing USB Drivers for PC Connection

USB Driver Installation for Windows 2000

Step-by-step guide for installing USB drivers on Windows 2000 systems.

USB Driver Installation for Windows XP

Step-by-step guide for installing USB drivers on Windows XP systems.

USB Driver Installation for Windows Vista

Cable Modem Frequently Asked Questions

Internet Access and Usage FAQ

IP Address Renewal FAQ

Procedures for renewing the PC's IP address for internet connectivity.

TCP;IP Configuration FAQ

Instructions for configuring TCP/IP settings on different operating systems.

Troubleshooting Common Cable Modem Issues

Understanding Front Panel LED Indicators

Ethernet Connection Problems

Solutions for issues related to registering Ethernet connections.

Cable Connection Issues

No Dial Tone Issues

Steps to resolve issues with no dial tone on telephone ports.

Front Panel LED Status Indicator Functions

Initial Power Up and Registration LEDs

Chart showing LED status during initial power up, calibration, and registration.

Normal Operations LEDs

Explanation of front panel LED status during normal operation.

Modem Battery Maintenance and Replacement

Charging the Battery

Replacing the Battery

Battery Compartment and Removal