Cisco SPA502G Quick Reference Guide

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Placing!a!Call!
First,!dial!number.!Then!pick!up!handset.!
For!hands-free!speakerph o ne !–!Dial!number,!then!press!SPEAKER!button!
or!press!DIAL!softkey.!
Answer!a!Call!
Pick!up!handset!!
For!hands-free!speakerpho ne ! -!press!the!ANSWER!softkey!or!press!the!
SPEAKER!button.!
Dial!a!Number!from!Your!Directories!
Press!SET!UP,!Select!Call!History!
Select!Redial!List,!Answered!Calls!or!Missed!Calls.!
Select!the!number!and!press!DIAL.!
The! LCD!scree n!sh ow s!m issed!calls.!Press!the!LCR!softkey! to!dial!th e!last!
missed! call.! Press! the! MISS! softkey! to! view ! a! list! of! the! missed! calls.!
Select!a!call!and!press!DIAL.!
Receiving!a!Call!
Lift!Handset.!
For! hands-free! speaker! m od e! press! SPEAKER! or! press! the! ANSWER!
softkey.!
Placing!a!Call!on!Hold!
During!a!call,!press!the!HOLD!function!button.!
To!retrieve!the!call,!press!the!flashing!red!line!button!for!the!call!or!the!
RESUME!softkey.!
Call!Park/Call!Park!Retrieve!
(NOTE:!Ca ll!Park!place s!a!call!on!hold!so!that!other!users!assign e d !to!Call!
Park!service!can!retrieve!that!call!from!any!phone!in!the!office.)!
To!Park:!Press!HOLD!an d!then!*68,!or!just!press!the!PARK!softkey.!(The!
PARK!sofkey!does!the!same!thing!as!HOLD!and!*68)!
Enter!the!extension!where!the!call!will!be!parked,!then!press!#.!
To!Retrieve:!Pick!up!Handset,!press!*88!or!the!PICKUP!softkey,!!
Enter!the!extension!where!the!call!was!parked!then!#.!
Transferring!a!Call!
Announced!Transfer!
Press!the!XFER!softkey!to!place!active!call!on!hold.!
Dial!the!number!where!you!want!to!transfer!the!call!and!press!DIAL.!!
Once!the!third!party!answers,!announce!the!call!and!press!XFER.!
Blind!Transfer!
Press!the!BSFER!softkey!to!place!active!call!on!hold.!
Press!right!arrow!on!Navigation!key!to!view!options.!!
Dial!the!number!where!you!want!to!transfer!the!call!and!press!DIAL.!
Transfer!to!Voicemail!
Press! the!XFER! softkey.! Next! enter! *55! and! dial! the! party’s!extension,!
then!#.!
Intercom!
Pick! up! the! receiver! and! press! the! INTERCOM ! softkey.! You’re! your!
announcement!(this!will!broadcast!to!all!p hones.!Hang!up!when!you!are!
done.!!
To!Mute!a!Call!
Press!MUTE!to!silence!your!phone’s!mouthpiece /sp ea ker.!!
To!turn!Mute!off,!press!the!line!indicator!that!is!blinking!red.!!!
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Listening!to!Voice!Mail!
Press! MESSAGES.! Your! phone! will! ring! your! Voice! Portal.! Enter! your!
passcode,! then! #.! Follow! voice! prompts! to! listen! to/delete/save!
messages.!
3-Way!Conferencing!
Place!the!first!call.!!
Press!the!CONF!softkey! to!place!the !next!call!and! dial!the!nu mb er.!The!
active!call!will!be!on!hold.!
After!the! second! call!answers,!press! the! CONF! softkey! again!to! join!all!
parties!in!the!conference.!
All!parties!will!be!disconnected!when!you!exit!the!call.!
Forwarding!Calls!
Press!the!CFWD!softkey.!
Enter!the!number!where!you!want!your!calls!forwarded!and!press!DIAL.!!
CALLS!FORWARDED!will!be!displayed!on!LCD!screen.!!
To!turn!off!Call!forwarding,!press!CFWD.!
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Record!Name!
1. Press! MESSAGES! from! Home! View! or! press! MESSAGES! function!
button.!Press!MESSAGE!CENTER,!then!CONNECT.!
2. Enter!your!PIN!provided!on!your!“User!List!and!Login!Credentials.”!
(NOTE:!Press!*,!if!you!need!to !a cc e s s!a nother!voicem a il!box)!
3. Press!#.!Follow!prompts!to!set!a!new!PIN,!then!press!#.!
4. Follow!prompts!to!verify!the!new!PIN,!then!press!#.!
5. Follow!prompts!to!record!a!name!ann ouncement,!then!press!#.!At!
the!tone,!say!the! name! o f! the ! grou p! o r! a! brie f! two ! or! th ree ! w ord !
description!and!press!#.!
(NOTE:!this!is!a! n a me!an n o u n ce ment!a n d !not!one!of! t h e!two!main!voice!mail!
greetings!supplied!with!the!service.)!
5.!You!will!be!asked!if! you!are!satisfied! with!your!name !reco rd ing.!If!yes ,!
press!*.!If!no,!follow!pro m p t s!to !r e-re co rd.!
6.!Press!1!to!access!your!Voice!Mail!box.!
Record!Busy!Greeting!!
A! busy! greeting! plays! when! your! phone! is! in! Do! Not!Disturb! mode!or!
unplugged.!
1. Press! 2.! T h en ,! press! 1.! Wait! for! the! tone,! and! then! record! your!
“busy!greeting.”!!
2. Press!#!immediately!af ter !fin ish ing .!
3. Press! 2! to! listen! to ! your! greeting! or! press! *! to! get! back! to! th e!
previous!menu.!
Record!No!Answer!Greeting!
1. Press! 3.!Then,!p re ss!1.!Wait!for!the!tone,!and!then!record!your!“no!
answer!greeting.”!
2. Press!#!immediately!af ter !fin ish ing .!
3. Press!2!to!listen!to!your!greeting!or!press !*!to !get!b ack !to!th e!
previous!menu.!
Voice!Mail!Set!Up!
Using!the!Cisco!SPA!500!Series!Phone!

Cisco SPA502G Specifications

General

Lines	1
Protocol	SIP
Power over Ethernet (PoE)	Yes
Speakerphone	Yes
Headset Port	Yes
Ethernet Ports	1 x 10/100 Mbps
Voice Codecs	G.711, G.729