Cisco SPA504 User Manual

MGCP.U.1304.O
MATRIX
USER GUIDE
For Cisco® SPA504 & SPA509 IP Phones
wowforbusiness.com
For customers in AL, FL, GA, KS, SC, TN

Cisco SPA504 Specifications

General

Lines Supported	4
Network Protocols	SIP, SPCP
Display	128 x 64 monochrome LCD
Ethernet Ports	2 (10/100 Mbps)
Power over Ethernet	Yes
Audio Codecs	G.711, G.729a, G.722
Speakerphone	Yes
Headset Port	Yes, 2.5 mm

Summary

Getting Started

CommPortal Overview

Matrix Service includes a powerful online tool call CommPortal for voicemail access.

Support Information

Matrix is a fully supported phone service. You can find support via website or phone.

Understanding Phone Lines and Buttons

Phone Components Identification

Use the graphic and table to identify the parts of your phone.

Softkey Button Functions

Using Keypad Shortcuts

Caring for Your Phone

Using Basic Phone Functions

Speakerphone Usage

To use the speakerphone, press the Speaker button.

Headset Usage

To use a wired headset, press the Headset button on your phone.

Switching Audio Devices

Adjusting Call Volume and Muting

Call Volume Adjustment

Ringer Volume Adjustment

Mute Functionality

Placing and Answering Calls

Call Hold Procedure

Resuming Held Calls

Transferring Calls

Attended Transfer Procedure

Procedure to perform an attended transfer on Cisco SPA504G/SPA509G phones.

Unattended Transfer Procedure

Placing Conference Calls

Call History Lists

Viewing Call History

Calling from History

Accessing Voicemail

Direct Transfer to Voicemail

Advanced Phone Features

Creating Speed Dials

Speed Dials on Line Buttons

Monitoring Other Phones

Customizing LCD Screen

LCD Screen Contrast

Rebooting Your Phone