This document provides a user guide for the gTalk® PBX system, specifically focusing on the Cisco SPA 504 IP Phone and its associated mobile application. It details the physical components of the phone, their functions, and various call management features, as well as instructions for installing and using the gTalk PBX Mobile App.
Cisco SPA 504 IP Phone Description
The Cisco SPA 504 IP Phone is a business-grade VoIP phone designed for use with the gTalk PBX system. It features a traditional handset, a message waiting indicator, an LCD screen, line keys, soft-key buttons, a navigation button, dedicated buttons for messages, hold, and setup, a mute button, a headset button, volume controls, a speaker button, and a keypad.
Physical Components and Their Functions:
- Handset (1): Used to pick up or answer a call.
- Message Waiting Indicator (2): Displays a solid red light when there is a new voice mail message and flashes red during an incoming call.
- LCD Screen (3): Shows date and time, phone station name, line extensions, and available soft-key options.
- Line Keys (4): Indicate the status of phone lines.
- Green: Line is idle.
- Red (steady): Line is active or in use.
- Red (blinking): Line is on hold.
- Orange: Line is unregistered and cannot be used.
- Soft-key buttons (5): Perform actions displayed on the LCD screen label above them.
- Navigation button (6): Allows scrolling left, right, up, or down through items shown on the LCD screen.
- Messages button (7): Provides access to voice mail.
- Hold button (8): Places an active call on hold.
- Setup button (9): Accesses a menu to configure features and preferences, such as directory and speed dials, call history, and call forwarding functions.
- Mute button (10): Mutes or unmutes the phone. When muted, the button glows red. A flashing mute button indicates a network connection issue.
- Headset button (11): Turns the headset on or off. When the headset is on, the button glows green.
- Volume button (12): Increases or decreases the volume of the handset, headset, speaker (when the handset is off), or ringer volume (when the handset is on).
- Speaker button (13): Turns the speaker on or off. When the speaker is on, the button glows green.
- Keypad (14): Used for dialing outbound calls, entering letters, and selecting menu items.
Usage Features:
The Cisco SPA 504 IP Phone supports a wide range of call management features:
- Placing and Answering Calls:
- To answer a call: Pick up the handset, press the Speaker button, press the Headset button, or press a green line button.
- To place a call: Press a green line button.
- To place a call without dialing: Press the 'redial' soft-key, navigate to the desired number, and press 'dial'.
- Internal (Extension) Calls:
- Dial the extension number and pick up the handset.
- Dial the extension number and press the Speaker button.
- Outbound Calls:
- Dial the destination telephone number.
- For 10-digit US/Canada numbers with a 4-digit extension, pressing a 'green' line button next to the extension number will display the company's business telephone number to the recipient.
- Pressing a 'green' line button next to the 10-digit number will display that number to the recipient.
- Ending a Call:
- Handset: Hang up.
- Speakerphone: Press the Speaker button.
- Headset: Press the Headset button (wired) or replace the receiver (wireless models).
- Ignoring an Incoming Call: Press the 'Ignore' soft-key button.
- Transferring a Call:
- Attended Transfer:
- During an active call, press 'xfer'. The call is placed on hold, and a new line opens.
- Enter the transfer number or select from the directory ('dir' soft-key).
- Press 'xfer' again after the phone rings or is answered.
- Unattended (Blind) Transfer:
- During an active call, press 'bXfer'.
- Enter the transfer number and press 'dial'. The call is transferred without further action.
- Redialing a Number:
- Last number: Press 'redial' then 'dial'.
- Another number: Press 'redial', navigate, then 'dial'.
- Viewing and Returning Missed Calls:
- If the LCD shows a missed call, press 'lcr' to return the last one.
- Press 'miss' to view a list, select a call, and press 'dial'.
- Alternatively, access via Setup > Call History > Missed Calls, select, and 'dial'.
- Placing a Three-Way Conference Call:
- During an active call, press 'conf'. The first call is on hold, and a second line opens.
- Dial the second person's number.
- When the second person answers, press 'conf' again.
- To cancel before connecting, press 'EndCall', then 'resume' to return to the original call.
- Setting Do Not Disturb (DND):
- To activate: Press the 'dnd' soft-key. The LCD screen indicates DND is on. Incoming calls will not ring but will be handled according to normal settings.
- To deactivate: Press the '-dnd' soft-key.
- Accessing Voice Mail:
- Press the Messages button.
- To hear new voice mail: Press 1.
- To hear old voice mail: Press 2.
- To delete voice mail: Press 3.
- Transfer to Voice Mail:
- To transfer to a specific extension: Press 'Xfer', dial *6<ext. number>, then immediately press 'Xfer' again.
- To leave a voice mail to a specific extension: Dial *6<ext. number>.
- Call Forward:
- Activating:
- *41 + Number + # (forward all incoming calls).
- *42 + Number + # (forward when unreachable).
- *43 + Number + # (forward after Ring-Timeout).
- Deactivating: *44# (cancel all call forwarding).
- Can also be configured via the account panel.
- Block Caller ID:
- To set: *31#.
- To remove: *32#.
- Can also be configured via the account panel.
- Anonymous Call Block:
- To block: *33#.
- To cancel: *34#.
- Can also be enabled via the account panel.
- Selective Call Blocking:
- To add a number to block list: *35 + number#.
- To delete a number from block list: *36 + number#.
- Can also be configured via the account panel (Add/Edit/Delete).
- Speed Dial:
- gTalk PBX provides 99 (1-99) speed dial slots.
- To set: Log in to gTalk PBX account, go to Speed Dial under User Menu, and follow onscreen instructions.
- BLF (Busy Lamp Field) Keys:
- Conveniently view the status of other extensions.
- Green: Extension is idle.
- Red: Extension is busy.
- Red (blinking): Extension is ringing.
- Allows users to pick up calls, dial extensions, and transfer calls easily.
gTalk PBX Mobile App
The gTalk PBX Mobile App extends the functionality of the gTalk PBX system to Android and iPhone smartphones.
Installation:
- Android: Download from the Google Play Store by searching for "gTalk PBX" and pressing Install. Log in with Account ID, Extension, and Password.
- iPhone: Download from the Apple Store by searching for "gTalk PBX" and pressing Install. Log in with Account ID, Extension, and Password.
Usage Features:
The mobile app is user-friendly and intuitive, allowing users to perform many functions typically done on the IP phone:
- Make or receive calls.
- Check voice mail or missed calls.
- Set call receive preferences.
- Manage line preferences.
- View the extension directory and make direct calls.
- Make calls using speed dial.
Technical Specifications (Implied):
While specific technical specifications like power consumption or exact dimensions are not provided, the document implies the following:
- Connectivity: The Cisco SPA 504 IP Phone connects to the gTalk PBX system via an IP network (VoIP).
- Compatibility: The gTalk PBX system and its mobile app are compatible with Android and iPhone devices.
- System Integration: The phone and app are fully integrated with the gTalk PBX system, allowing for centralized management of features like call forwarding, caller ID blocking, and speed dial through an account panel.
Maintenance Features:
The document does not explicitly detail maintenance features for the Cisco SPA 504 IP Phone itself (e.g., cleaning, firmware updates). However, it implies that certain system-level configurations and settings can be managed through a web-based account panel, which could be considered a form of system maintenance. For example, call forwarding, caller ID blocking, and speed dial settings can be configured by logging into the gTalk PBX account panel. This suggests that administrative tasks and feature management are handled centrally, reducing the need for direct physical maintenance on the phone for these functions.
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