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Explains using the handset, speaker, or headset for calls and dialing assistance via LCD.
Describes how the LCD screen displays matching numbers during dialing and using the navigation pad.
Details how the four buttons below the LCD screen act as soft keys with dynamic functions.
Outlines the default soft key arrangement (GPickUp, dir, dnd, redial, cfwd) when the phone is inactive.
Explains how to pick up another group member's ringing call using the GPickUp soft key.
Describes accessing local, company, and personal phone directories via the 'dir' soft key.
Details how to set the phone to unavailable for incoming calls using the 'dnd' soft key.
Explains accessing a list of recently dialled numbers with date, time, and duration using 'redial'.
Describes setting up call forwarding to another number using the 'cfwd' soft key.
Explains the 'answer' and 'ignore' soft key options available when a call is received.
Details the soft key options (dial, delChr, clear, cancel, etc.) available when dialing a number.
Describes the 'hold', 'endCall', 'conf', 'xfer', 'bxfer' soft keys available once a call is connected.
Explains how to place a call on hold using the 'hold' soft key and resume it later.
Details how to initiate and manage a three-party conference call using the 'conf' soft key.
Explains Attended (xfer) and Unattended (xfer) call transfers, and Blind Transfer (bxfer).
Describes how to check for new messages via the Message Waiting Indicator and Voice mail button.
Lists options for listening, replying, forwarding, and managing voice messages.
Explains accessing call history (made, received, missed) and managing entries like delete, edit, save.
Details how to change the ring tone for each line using the Setup button and soft keys.
The Cisco SPA 502G is a user-friendly IP phone designed for business communication, offering a range of features for efficient call management. This guide details its functions, usage, and some maintenance aspects.
The phone features a classic desk phone design with a handset, a numeric keypad, and a monochrome LCD screen. Key physical components include:
The Cisco SPA 502G supports calls via the handset, built-in speaker, or an approved headset.
As you begin to dial a number, the LCD screen displays a list of matching phone numbers from your directories or recent call history. You can use the navigation pad to select a number and then press any dial key to initiate the call.
The four soft keys located under the LCD screen are central to the phone's functionality. Their actions vary based on the phone's current state, with the function displayed on the LCD screen. Additional functions can be accessed by scrolling the LCD screen using the left and right arrow keys on the navigation pad.
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GPickUp soft key (without lifting the handset), listen for an engaged tone, and your phone will ring with the transferred call.dnd is on, the handset displays -dnd, indicating which key to press to deactivate it.dial soft key. Options also include delete the entry, edit the number, or save it to your local phone address book. Saving prompts for a name. cancel returns to the home screen.cfwd is on, the phone displays -cfwd, indicating which key to press to deactivate it.When a call comes in, only two soft keys are active:
answer soft key to take the call. The answer soft key will activate the speaker if the handset is on the phone.ignore command deactivates automatically when the incoming call terminates.When entering a number, the soft keys change to:
dial soft key (which uses the speaker if the handset is on the phone).Once a call is connected, the soft key arrangement changes to:
hold soft key or the physical hold button (hand symbol). The other party hears silence or Music on Hold. Communication is suspended until resume is pressed. Pressing the hand symbol button again will not resume the call.conf (puts first call on hold), call the second person, then press conf again to connect all three. To leave the call while others continue, press join.xfer (puts call on hold, provides dial tone), call the person to transfer to, speak privately, then press xfer again to complete the transfer.bxfer (may require scrolling), enter the number, press dial, and hang up when you hear a ringing tone.If your system is configured for voicemail via the portal website, messages can be accessed directly from the phone. The Message Waiting Indicator (2) glows steady red when new messages are present.
To listen to messages, press the Messages button (7). You'll hear a count of new and old messages, followed by options:
* rewinds to the start, and # fast forwards to the end.The phone stores a partial history of the last 60 calls (made, received, or missed) without needing to access the portal website.
To access: Press the Setup button (9), scroll to the desired call type (Redial List, Answered Calls, or Missed Calls). Press select. The LCD displays a list of calls with date, time, and duration. You can scroll to a number and dial it, or delete, edit, or save the entry. Saving prompts for a name. cancel returns to the inactive state.
You can set a different ring tone for each line.
To change: Press the Setup button (9). The LCD displays lines (e.g., Ext 1 to 4) and the current ring tone name. Scroll to the desired line, press change. A list of alternative ring tones appears. You can play them and select one to replace the current tone.
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