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Cisco SPA 504G User Manual

Cisco SPA 504G
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Cisco Small Business
Model SPA 504g
User Guide
Version 1

Table of Contents

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Cisco SPA 504G Specifications

General IconGeneral
Lines4
ProtocolsSIP, SPCP
SpeakerphoneYes
Ethernet Ports2 (10/100 Mbps)
Power over Ethernet (PoE)Yes
Voice CodecsG.711, G.726, G.729
Headset PortYes (2.5mm)
DisplayMonochrome LCD

Summary

Getting Started

About This Document

Describes the concepts and tasks necessary to use and configure the Cisco Small Business IP Phone.

Organization

Describes the contents of each chapter in the document.

Overview of the Cisco Small Business IP Phones

Describes the Cisco Small Business IP Phones as full-featured VoIP phones with traditional and IP network features.

Caring for Your Phone

Provides instructions on how to clean and care for the Cisco Small Business IP phones.

Understanding Your Phone Lines and Buttons

Details the parts of the SPA509G IP phone and their functions, referencing Figure 1.

Entering Numbers and Text in Fields

Explains how to enter numbers and text using the keypad or softkey buttons on the IP phones.

Softkey Buttons

Lists and describes various softkey buttons and their functions available on the IP phone.

Using Keypad Shortcuts

Explains how to use keypad shortcuts for navigating phone menus and performing actions.

Installing Your Phone

Before You Begin

Before installing, verify network readiness, read safety notices, and ensure all parts are present.

Phone Connections

Details the physical connections for the IP phone, referencing Figure 1.

Connecting the Handset

Provides step-by-step instructions for connecting the phone's handset to the base.

Installing the Desk Stand or Wall Mount (Optional)

Explains how to install the desk stand or prepare for a wall mount.

Reverse the Handset Retention Tab

Instructions on how to reverse the handset retention tab for wall mounting.

Connecting the Power

Explains how to connect power to the phone, either via PoE or a power adapter.

Connecting Your Phone to the Network

Details how to connect the IP phone to a network, either wired or wirelessly.

Connecting a PC to Your Phone

Explains how to connect a PC to the network through the phone.

Connecting Wired and Wireless Headsets

Guides on connecting wired and wireless headsets to the IP phone.

Verifying Phone Startup

Describes the boot-up sequence and how to verify the phone has started correctly.

Determining Your Current Firmware Version

Provides steps to find the current firmware version of the Cisco SPA504G.

Using Basic Call Management Functions

Managing the Audio Source and Volume

Details how to adjust call volume and ringer volume.

Using Mute

Explains how to use the mute function for microphones.

Using the Speakerphone

Instructions on how to use the speakerphone feature.

Using the Headset with Your IP Phone

Provides steps to use wired and wireless headsets with the IP phone.

Switching Between the Handset, Headset, or Speakerphone During a Call

Explains how to switch audio devices during an active call.

Sending Audio to the Speaker and Handset

Instructions on how to send audio to the speaker when the handset is lifted.

Choosing Your Preferred Audio Device

Guides on selecting the preferred audio device (headset or speaker) for calls.

Answering or Placing a Call

Provides instructions on how to answer, place, or redial calls.

Ending a Call

Explains the methods to end an active call using handset, speakerphone, or headset.

Transferring Calls

Describes the types of call transfers (Attended, Blind).

Performing an Attended Transfer

Step-by-step guide for performing an attended call transfer.

Performing an Unattended (Blind)Transfer

Instructions for performing an unattended (blind) call transfer.

Transferring a Held Call to an Active Call

How to merge a held call with an active call.

Managing Missed Calls

Details how to view and return missed calls.

Turning the Missed Calls Shortcut On and Off

Guides on enabling or disabling the missed calls shortcut.

Forwarding Calls

Forwarding All Calls

Instructions on how to forward all incoming calls to another number.

Forwarding Calls When Your Phone is Busy

How to forward calls when the phone is busy.

Forwarding Calls (Delay) Without Answering the Phone

How to forward calls if the phone is not answered within a set delay.

Canceling Call Forwarding All

Procedure to cancel the Call Forward All feature.

Setting Do Not Disturb

Enabling Do Not Disturb

How to enable the Do Not Disturb feature using softkey or Setup.

Disabling Do Not Disturb

How to disable the Do Not Disturb feature.

Setting Call Waiting

How to enable or disable call waiting functionality.

Picking Up a Call

Parking a Call

Instructions on how to park a call for later retrieval.

Placing a Three-Way Conference Call

Conferencing a Held Call with an Active Call

How to conference a held call with an active call.

Using the Phone Directories

Using Your Personal Directory

How to access and add entries to the personal phone directory.

Using the Call History Lists

How to view and call numbers from call history lists.

Setting or Changing a Phone Password

Steps to set or change the phone's password for security.

Accessing Voicemail

Using Advanced Phone Features

Configuring Privacy and Security

How to configure privacy settings like blocking Caller ID.

Blocking Anonymous Calls

How to block incoming calls with unknown Caller ID.

Enabling and Using Dial Assistance

How to enable dial assistance for easier call placement.

Creating Speed Dials

How to create and configure speed dial numbers.

Using Speed Dials

How to use configured speed dial numbers to make calls.

Configuring Auto Answer

How to configure the phone for auto answer functionality.

Monitoring and Accessing Another Phone

Customizing Your IP PhoneScreen

Changing the IP Phone Screen Contrast

How to adjust the contrast of the IP phone screen.

Changing the Screen Backlight Settings

How to adjust screen backlight timeout settings.

Configuring the Phone Screen Saver

How to enable and configure the phone's screen saver.

Using Ring Tones

Configuring Date and Time

Advanced Procedures for Technical Support Personnel

Rebooting Your Phone

Steps to reboot the phone for troubleshooting.

Using the Phone Web User Interface

Logging in to the Phone Web User Interface

Steps to log into the phone's web configuration utility.

Saving the Configuration Profile

How to save configuration changes made through the web interface.

Setting Voice System Parameters

Setting Voice Phone Parameters

Setting Voice User Parameters

Viewing Call History Lists

Using Your Personal Directory

How to store, view, and dial numbers from the personal directory via the web utility.

Viewing Attendant Console Status

Where to Go From Here

Product Resources

Lists support and product documentation resources with URLs.

List of Documents

Lists related Cisco documents for more product information.