Cisco SPA 508 Series - User Manual

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Summary

Using the Cisco SPA 508 IP Phone

Placing or Answering a Call

Learn the fundamental methods for initiating and receiving calls on the Cisco SPA 508 IP phone.

Placing Internal (extension) Calls

Instructions for making calls to internal extensions within the gTalk PBX system.

Placing Outbound Calls

Guidance on dialing external telephone numbers and making calls outside the organization.

Ending a Call

Procedures for terminating an active call using the handset, speakerphone, or headset.

Ignoring an Incoming Call

How to dismiss an incoming call without answering it using the 'Ignore' soft-key.

Transferring a Call

Methods for transferring calls, including attended and unattended transfer procedures.

Redialing a Number

Steps to redial the last called number or select another number from the call history.

Viewing and Returning Missed Calls

How to view your missed calls and return them using the phone's interface.

Placing a Three-Way Conference Call

Instructions for initiating and managing conference calls with multiple participants.

Setting Do Not Disturb

Enabling and disabling the Do Not Disturb feature to manage incoming call alerts.

Accessing Voice mail

Steps to access your voicemail messages, including hearing, listening, and deleting.

Transfer to Voice mail

How to transfer callers or calls to a specific extension's voicemail.

Call Forward

Activating and deactivating call forwarding to redirect incoming calls to another number.

How to Install gTalk PBX Mobile App

Guidance on downloading and installing the gTalk PBX mobile application on smartphones.

Use of gTalk PBX Mobile App

Overview of the features and intuitive usage of the gTalk mobile application.

This document describes the Cisco SPA 508 Series IP Phone, a device designed for efficient communication within a gTalk® PBX system. It outlines the various components of the phone, their functions, and how to use them for common telephony tasks, as well as advanced features like call forwarding and conferencing. The manual also introduces the gTalk PBX Mobile App, extending the phone's functionality to mobile devices.

Device Overview and Basic Functions

The Cisco SPA 508 IP Phone features a standard handset for traditional call handling. A prominent Message Waiting Indicator light serves a dual purpose: it glows solid red to signal a new voicemail message and flashes red during an incoming call, ensuring users are promptly alerted to new communications. The LCD Screen is central to the user experience, displaying essential information such as the current date and time, the phone's station name, line extensions, and contextual soft-key options that change based on the phone's state.

Line keys are crucial for managing calls, with their illumination indicating the status of each phone line:

Green: The line is idle and ready for use.
Red (steady): The line is active or currently in use.
Red (blinking): The line is on hold.
Orange: The line is unregistered and cannot be used, indicating a potential configuration or network issue.

Soft-key buttons are dynamic, performing actions shown on the LCD screen directly above them, adapting to the current call context or menu.

The Navigation button allows users to scroll left, right, up, or down through items displayed on the LCD screen, facilitating menu navigation and list browsing. The Messages button provides quick access to the voicemail system. The Hold button is used to place an active call on hold. The Setup button opens a menu for configuring various features and preferences, including directories, speed dials, call history, and call forwarding settings.

For call management, the Mute button allows users to mute or unmute the phone's microphone; it glows red when muted. A flashing mute button indicates a network connection issue. The Headset button toggles headset functionality on or off, glowing green when active. The Volume button adjusts the volume for the handset, headset, speaker (when the handset is off-hook), or ringer (when the handset is on-hook). The Speaker button activates or deactivates the speakerphone, glowing green when on. The Keypad is used for dialing outbound calls, entering letters, and selecting menu items.

Placing and Answering Calls

The manual details several methods for placing and answering calls, offering flexibility based on user preference and situation.

Answering a Call:

Simply pick up the Handset.
Press the Speaker button to answer using the speakerphone.
Press the Headset button if a headset is connected.
Press a green line button to place a call or a red flashing line button to answer an incoming call.

Placing a Call:

To place a call without dialing a number, press the 'redial' soft-key, then navigate to the desired last number using soft-keys and press 'dial'.

Internal (Extension) Calls:

Dial the extension number using the keypad, then pick up the handset.
Dial the extension number using the keypad, then press the Speaker button.

Outbound Calls:

For outbound calls, simply dial the destination telephone number.
For users with both 10-digit US/Canada numbers and 4-digit extension numbers, pressing a 'green' line button next to the extension number will display the company's business telephone number to the call recipient. Similarly, pressing a 'green' line button next to the 10-digit number will display that number to the recipient.

Call Management Features

Ending a Call:

If using the handset, simply hang up.
If using the speakerphone, press the Speaker button.
If using a headset, either press the Headset button or replace the receiver (for certain wireless models).

Ignoring an Incoming Call:

Press the 'Ignore' soft-key button when a call is ringing.

Transferring a Call: The phone supports two types of call transfers:

Attended Transfer:
- During an active call, press the 'xfer' soft-key. The current call is placed on hold, and a new line opens for dialing the transfer destination.
- Enter the number to which you want to transfer the call, then press 'dial' or wait a few seconds. Alternatively, press the 'dir' soft-key to choose a number from the personal or corporate directory, then press 'dial'.
- After the phone begins to ring or the person answers, press the 'xfer' soft-key again to complete the transfer.
Unattended (Blind) Transfer:
- During an active call, press the 'bXfer' soft-key.
- Enter the number to which you want to transfer the call, then press the 'dial' soft-key. The call is transferred immediately without further action.

Redialing a Number:

To redial the last number called, press the 'redial' soft-key, then 'dial'.
To redial another number, press 'redial', navigate to the desired number, then press 'dial'.

Viewing and Returning Missed Calls: The LCD screen notifies users of missed calls.

If the LCD screen shows a missed call, press the 'lcr' soft-key to return the last missed call. Press the 'miss' soft-key to view a list, select a call, and press 'dial'.
If 'lcr' or 'miss' soft-keys are not displayed, access missed calls via the Setup button:
- Press Setup.
- Scroll to "Call History" and press 'select'.
- Scroll to "Missed Calls" and press 'select'.
- Choose the desired call and press 'dial'.

Placing a Three-Way Conference Call:

During an active call, press the 'conf' soft-key. The first call is placed on hold, a second line opens, and a dial tone is heard.
Dial the second person's telephone number.
When the second person answers, press the 'conf' soft-key again to connect all three parties. (To cancel before connecting, press 'EndCall', then 'resume' to return to the original call. Hanging up disconnects all parties.)

Advanced Features

Setting Do Not Disturb (DND): This feature prevents incoming calls from ringing the phone, though the screen still indicates an incoming call. Unanswered calls are handled according to normal settings.

To activate DND, press the 'dnd' soft-key. The LCD screen will indicate DND is on.
To deactivate DND, press the '-dnd' soft-key.

Accessing Voicemail:

Press the Messages button. The phone administrator should configure the correct voicemail number for automatic dialing.
To hear voicemail, press 1.
To hear old voicemail, press 2.
To delete voicemail, press 3.

Transfer to Voicemail: This allows transferring a caller or a called person directly to a specific extension's voicemail.

To transfer to a specific extension's voicemail: Press the 'Xfer' soft-key, dial *6<ext. number>, then immediately press the 'Xfer' soft-key again.
To leave a voicemail to a specific extension: Dial *6<ext. number>.

Call Forwarding: This feature forwards all incoming calls to a specified number.

Activating Call Forwarding:
- 41 + Number + # : Forwards all incoming calls for any reason.
- 42 + Number + # : Forwards incoming calls when unreachable.
- 43 + Number + # : Forwards incoming calls after Ring-Timeout.
Deactivating Call Forwarding:
- 44# : Cancels all call forwarding.

gTalk PBX Mobile App

The gTalk PBX system extends its functionality through a feature-rich mobile application compatible with Android and iPhone devices.

Installation:

Android: Download the app from the Google Play Store by searching for "gTalk PBX," then install it. Log in with your user ID and password.
iPhone: Download the app from the Apple Store by searching for "gTalk PBX," then install it. Log in with your user ID and password.

Usage: The gTalk mobile app is designed to be user-friendly and intuitive, replicating many functions of the gTalk IP Phone sets. Key features include:

Making and receiving calls.
Checking voicemail and missed calls.
Setting call receive preferences.
Managing line preferences.
Viewing the extension directory and making direct calls.
Making calls using speed dial.

This comprehensive guide ensures users can effectively utilize their Cisco SPA 508 IP Phone within the gTalk PBX environment, whether through the physical device or the integrated mobile application.