For customers in AL, FL, GA, KS, SC, TN
MGCP.U.1304.O
17
Accessing Voicemail
To access voicemail, press the Messages button on your phone. WOW! Business will configure your phone
with the correct voicemail number so that pressing the Messages button automatically dials your voicemail
system. From the CommPortal Web Interface located at https://commportal.wowway.biz, you can select
your preference located in the setting section to automatically play your messages without entering your
PIN (skip PIN). See CommPortal Guide available at www.wowforbusiness.com in the product support
section.
Direct Transfer to Voicemail
If a voicemail code prefix is configured for a business group, all Business Group Lines have a voicemail
intercom code, which is the voicemail intercom code prefix followed by the intercom code. So for example
if a Business Group Lines has intercom code 3100 (4 digit extension number) and the voicemail code prefix
is 777, then dialing 7773100 will send the caller straight to that subscriber’s voicemail.
Using Advanced Phone Features
Creating Speed Dials
You can configure dierent types of speed dials by logging into the CommPortal Web Interface located at
https://commportal.wowway.biz. Go to the Contacts section and select Speed Dial. Follow the prompts to
create your speed dial numbers.
Creating Speed Dials on Unused Line Buttons
Unused Line buttons on your Cisco SPA504G or SPA509G phone may be programmed as a Speed Dial
button. Log on to your CommPortal account located at https://commportal.wowway.biz and select
Settings and then Phones. A new screen will pop open showing a picture of your phone. Click on the
button you wish to program as a speed dial and enter the number and label (name). Hit save and reboot
your phone to have the change take eect.
NOTE:
Matrix phones are rebooted daily (within a 4 hour window of 12:00AM/midnight) and the rebooting
will apply any setting changes you have made.
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