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Cisco SPA500 Series

Cisco SPA500 Series
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Cisco Small Business Pro
SPA500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G
USER GUIDE

Table of Contents

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Cisco SPA500 Series Specifications

General IconGeneral
Power over Ethernet (PoE)Yes (802.3af)
SpeakerphoneYes
Headset PortYes, 2.5mm
ProtocolsSIP
Voice CodecsG.711, G.722, G.726

Summary

Chapter 1: Getting Started

Understanding Your Phones Lines and Buttons

Identifies and explains the various physical components and line indicators on the IP phone.

Phone Components

Details the different physical parts of the Cisco IP phone and their functions.

SPA500 S Attendant Console

Introduces the SPA500S attendant console and its role in managing multiple lines.

Chapter 2: Installing Your Phone

Phone Connections

Illustrates the physical ports and connections required for setting up the IP phone.

Connecting the Handset

Provides step-by-step instructions for connecting the phone's handset.

Connecting the Power

Guides on how to connect the external power source to the IP phone.

Connecting Your Phone to the Network

Explains how to establish a network connection for the IP phone via Ethernet.

Verifying Phone Startup

Describes how to confirm the phone is functioning correctly after installation and power-up.

Upgrading Your Phones Firmware

Explains the process of updating the phone's firmware for improved performance.

Chapter 3: Using Basic Phone Functions

Using Phone Hardware and Accessories

Covers the basic physical components and accessories of the IP phone.

Placing or Answering a Call

Guides users on initiating and receiving phone calls.

Putting a Call on Hold

Details the procedure for placing an active call on hold.

Transferring Calls

Introduces different methods for transferring calls to other extensions or numbers.

Performing an Attended Transfer

Explains how to transfer a call after speaking to the recipient.

Performing an Unattended (Blind) Transfer

Details how to transfer a call without prior communication with the recipient.

Forwarding Calls

Covers the functionality of forwarding calls to different destinations.

Forwarding All Calls

Details how to forward all incoming calls to a specified number.

Forwarding Calls When Your Phone is Busy

Explains how to forward calls when the line is engaged.

Forwarding Calls When You Dont Answer the Phone

Describes setting up call forwarding when calls are unanswered.

Stopping Call Forwarding

Guides on how to disable active call forwarding settings.

Activating Do Not Disturb

Details the steps to enable the Do Not Disturb function.

Deactivating Do Not Disturb

Provides instructions for disabling the Do Not Disturb feature.

Turning Call Waiting On and Off

Explains how to manage call waiting alerts for incoming calls.

Placing a Three-Way Conference Call

Details how to set up and manage conference calls with multiple participants.

Accessing Voicemail

Explains how to access and manage voicemail messages.

Chapter 4: Using Advanced Phone Features

Chapter 5: Using the Web Interface

Logging in to the Web Interface

Guides on accessing the phone's web-based configuration interface.

Setting Do Not Disturb

Explains how to enable Do Not Disturb via the web interface.

Chapter 6: Using the SPA500 S Attendant Console

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