Using Advanced Phone Features
Advanced Procedures for Technical Support Personnel
Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 64
4
Advanced Procedures for Technical Support Personnel
CAUTION These menus are used to configure and troubleshoot your phone and the phone
network. You should not change these settings or perform these actions unless
directed to do so by your phone administrator.
To access advanced menus on the SPA502G, SPA504G, SPA508G, and SPA509G,
follow the procedures below. For the SPA501G, many of these options can be
performed in the IVR. See the “Using the Interactive Voice Response Menu on
the SPA501G” section on page 61.
STEP 1 Press the Setup button.
STEP 2 Choose from the following options:
• Network: This setting is to configure and troubleshoot the network. You
should not change this settings unless directed to by your Administrator as
this can seriously alter your phone’s functions.
• Product Info: This setting displays the product name, serial number,
software version, hardware version, MAC address and Client Certificate.
• Status: This setting displays the status of the phone, extension and line
buttons.
• Reboot: See Rebooting Your Phone, page 65.
• Restart: Restarts your phone.
• Factory Reset: Resets your phone to the factory default settings.
CAUTION If you choose factory reset, you will return the phone to the original factory settings
and will erase all current settings, including the directory and call logs. It is also
possible that your phone extension will change.
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