51
Appendixes
Appendixes
Connection to Power (p.16)
Cleaning (p.50)
Troubleshooting
This section explains corrective actions taken when the printer
malfunctions or when an error message is displayed.
Items to check when a malfunction occurs
When the printer malfunctions during operation, take corrective action
with reference to the following table. If the corrective action does not
solve the problem, consult with the service personnel at the dealer where
you purchased the printer.
Indication Check Corrective action
The LED does
not light up
when printer
power is
connected.
1) Is the plug of the
power cord correctly
inserted into the
electric outlet?
1) Insert the plug of the power
cord correctly in the electric
outlet.
2) Is the connector
of the power cord
correctly inserted into
the power inlet of the
printer?
2) Insert the connector of the
power cord correctly into the
power inlet of the printer.
3) Is the power cord
damaged?
3) Replace the power cord.
Consult with the dealer where
the printer was purchased to
make sure you obtain a cord
made especially for the printer.
Note: Do not use any power cord
except one made especially for
the printer.
4) Is power supplied to
the electric outlet the
printer is connected
to?
4) Check to make sure power
is supplied to the outlet. If
there are any problems, make
sure power is supplied to the
building. Or nd out if a power
failure has occurred.
5) Is the main fuse in the
building’s fuse box
burnt out?
5) If necessary, replace the main
fuse in the building’s fuse box,
and reset the main breaker.
Ask a qualied serviceman to
carry out the replacement.
Paper is
feeding, but
nothing is
printed.
1) Is the thermal
printhead dirty?
Is a label stuck to the
head?
1) If it is dirty, remove the dirt
with the separately sold head
cleaner. If a label is stuck to the
thermal printhead remove it.
Note: Do not use a metal object
to remove a label stuck to the
inside of the printer. (This may
damage the thermal printhead .)
If adhesive label material is stuck
to the thermal printhead , remove
it with a soft cloth soaked in ethyl
alcohol.
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