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Citizen CT-E351 - User Manual

Citizen CT-E351
48 pages
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LINE THERMAL PRINTER
MODEL CT-E351
User’s Manual

Other manuals for Citizen CT-E351

Questions and Answers

  • A
    Alicia WilliamsJul 27, 2025
    How to fix paper jams in Citizen CT-E351 Printer?
    • M
      Meghan MontgomeryJul 27, 2025
      If your Citizen Printer is experiencing paper jams where the paper cannot exit and rolls up inside, open the paper cover and carefully pull the paper out to clear the jam.
  • H
    henrybenjaminJul 31, 2025
    What to do if my Citizen CT-E351 says 'Paper End'?
    • H
      Heidi RivasJul 31, 2025
      If your Citizen Printer displays 'Paper End', simply load a new paper roll to resume printing.
  • P
    Peter WarrenAug 5, 2025
    What to do if the cover is open on my Citizen CT-E351 during printing?
    • E
      Erica RayAug 5, 2025
      If the cover of your Citizen Printer is opened during printing, check the paper, gently pull it straight out a couple of centimeters, and then close the cover to continue.
  • P
    Paul GravesAug 9, 2025
    What to do if my Citizen CT-E351 displays a Cutter Error?
    • J
      James AndrewsAug 10, 2025
      To resolve a Cutter Error on your Citizen Printer, turn off the power, open the paper cover, and remove any jammed paper or scraps. Reload the paper roll, close the cover, and then turn the power back on.
  • J
    Jacob EvansAug 13, 2025
    Why is the print head hot on my Citizen Printer?
    • X
      xwatersAug 13, 2025
      If your Citizen Printer's print head is too hot, which may occur due to dense or heavy black printing in a high-temperature environment, wait for the print head temperature to decrease. Printing should restart automatically once it has cooled down.
  • S
    stewartashleyAug 17, 2025
    How to change printing speed on Citizen Printer?
    • A
      Albert PalmerAug 18, 2025
      To address issues with printing speed changes on your Citizen Printer, adjust the memory switch settings. Enable MSW2-3 (buffering), increase the baud rate of MSW7-1 (serial baud rate), and reduce the print speed by changing MSW10-2 to a lower level.
  • L
    Lisa ReedAug 22, 2025
    How to clean print head on Citizen CT-E351?
    • N
      nmelendezAug 22, 2025
      To clean a dirty print head or platen on your Citizen Printer, periodically (every 2 to 3 months) use a cotton swab dampened with ethyl alcohol to wipe off any dirt and dust.

Summary

WEEE Mark Compliance

Regulatory Compliance Statements

European Union Compliance

Details CE marking conformity for Low Voltage, EMC, and RoHS directives.

Canadian Compliance

States compliance with Canadian ITE standards for radio noise.

Important Usage Precautions

Highlights RF energy emission, potential interference, and use of shielded cables.

General Precautions

Safety Precautions

Warning and Caution Levels

Explains the meaning of WARNING and CAUTION symbols for hazard levels.

Safety Symbols Guide

Details various symbols used for electrical safety, grounding, and prohibitions.

Printer Installation Precautions

Installation Environment Safety

Avoid exposure to flames, sunlight, humidity, dust, and strong magnetic fields.

Safe Installation Handling

Do not drop objects, liquids, or place items on the printer. Avoid impacts and disassembly.

Child Safety During Installation

Keep the printer and cables away from children to prevent injury.

Usage Cautionary Conditions

Prohibited Usage Environments

Avoid unstable locations, dusty areas, and proximity to radio/TV interference.

Grounding Safety Procedures

Details correct grounding procedures and connections to avoid hazards.

Printer Handling Safety

Power Cord Safety Guidelines

Instructions for safe handling and use of the power cord to prevent damage and electric shock.

Emergency Shutdown Procedures

How to safely shut down the printer in an emergency and proper plug handling.

Printer Handling and Labels

Printer Handling and Warning Labels

Explains hot components, auto cutter hazards, and general handling advice.

Preventing Printer Malfunctions

Steps to prevent malfunctions, like avoiding opening the cover during printing or using incorrect paper.

Daily Printer Maintenance

Cleaning Procedures

How to clean the printer case and thermal head using appropriate cloths and solutions.

Thermal Head Safety Caution

Warning about the high temperature of the thermal head after printing.

General Outline

Printer Features

Lists key features of the CT-E351 printer, such as high-speed printing and dual interfaces.

Model Classification and Specifications

Model Identification System

Explains how model numbers indicate specific printer features and configurations.

Basic Technical Specifications

Details technical specifications like print method, widths, speed, and character types.

Printer Parts Explanation

Printer Appearance and Controls

Identifies external printer parts, operation panel LEDs, buttons, and rear connectors.

Internal Printer Components

Components Inside Paper Cover

Details the print head, paper end sensor, platen, and auto cutter located inside the paper cover.

Other Built-in Functions

Printer Functionality Overview

Explains buzzer, user memory, memory switches, USB power off, and paper saving features.

Auto Side Shift Function

Auto Side Shift Function Details

Explains the auto side shift function for heat dissipation and print position adjustment.

Printer Setup

Connecting the AC Power Cord

Step-by-step instructions for connecting the AC adapter and power cord to the printer.

Connecting Interface Cables

Guides on connecting USB, serial, and Ethernet cables, with safety notes.

Ethernet Interface and Network Settings

Details Ethernet interface, panel button, LED functions, and network setting changes via web browser.

Connecting the Cash Drawer

Instructions for connecting the cash drawer, including pin configuration and cautions.

Printer Installation

Installation Guidelines and Precautions

Specifies horizontal positioning and cautions against vibration, dust, and improper orientation.

Paper Handling

Loading Paper

Step-by-step guide on how to load a paper roll correctly into the printer.

Using 58 mm Paper Partition

Instructions for installing the partition for 58mm paper and related precautions.

Printer Settings

Long Life Printing (LLP) Function Setup

Explains how to enable the LLP function to extend print head life by reducing pressure.

Advanced Operations

Application Creation Precautions

Advice on printing distortions, serial interface issues, and USB EMI susceptibility.

Download Site Information

Provides the URL for downloading drivers, utilities, and other electronic files.

Maintenance and Troubleshooting

Periodic Cleaning

Recommends periodic cleaning of the print head and platen for quality and to prevent malfunctions.

Clearing a Cutter Error

Step-by-step procedure to resolve issues when the auto cutter stops or malfunctions.

Diagnostics and Error Handling

Performing a Self Test

Instructions on how to run a self test to diagnose printer problems and check settings.

Data Diagnostics

Hexadecimal Dump Printing

Explains how to print received data in hexadecimal for checking data integrity.

Error Management

Error Indications and Status Display

Explains error conditions and their corresponding LED and buzzer signals, including status displays.

Operational Issues

Handling Paper Jams

Advice on avoiding and resolving paper jams within the printer.

Printing Speed Change Precautions

Settings to adjust for printing speed changes to prevent white lines or feeding issues.

Specifications and Materials

External Views and Dimensions

Provides diagrams and measurements of the printer's external dimensions.

Recommended Printing Paper

Lists recommended thermal roll paper types and specifications, with usage cautions.

Customization and Settings

Manual Memory Switch Configuration

Detailed guide on how to manually set printer functions using memory switches and initialize settings.

Citizen CT-E351 Specifications

General IconGeneral
Print technology-
Maximum resolution203 x 203 DPI
Product colorWhite
Wi-FiNo
Ethernet LANYes
Mobile operating systems supportedAndroid
Supported paper width58, 80 mm
USB 2.0 ports quantity1
Connectivity technologyWired
Harmonized System (HS) code84433210

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