Citizen GSX-190

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73
Troubleshooting
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Printing Results
Problem: Printer does not print at all.
√ Is the ribbon cassette properly installed so that the ribbon feeds
between the printhead and the ribbon mask {not between the
ribbon mask and the black ribbon guide against the platen}?
√ Be sure the printhead cables are attached to the printhead.
Problem: Printing is faint.
√ Check the paper thickness lever for correct location.
√ Remove the ribbon cassette and try turning the ribbon knob. If it
is jammed, replace the cassette.
Problem: Printing is faint on fourth copy.
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√ Four-part forms should always be bottom-fed through the
printer.
√ Old carbonless forms don't create as dark an image as fresh
forms.
√ We recommend using the Sans Serif font because it is the most
readable font.
√ Adjust the paper thickness lever.
√ Use copy mode and/or emphasized print.
Problem: Ink smudges on paper.
√ Check the paper thickness lever. Adjust the lever 1 or 2 notches
away from the platen when printing on thick paper or multi-part
forms.
√ Check that the envelope flap is open if you are printing on an
envelope.