D
GB
19
15 Trouble-shooting and service
Your instantaneous water heater DX was manufactured conscientiously and checked
several times before delivery. Should malfunctions nevertheless occur, attempt first to
remedy the problem with reference to the following table. In doing so, you will avoid
the unnecessary expense of customer service assistance.
Problem Cause Solution
Water stays cold, Master fuse Renew or
digital display does tripped aktivate fuse
not light up
LED display flashes Control system has Switch fuse of and on.
error message (Er) switched off If Er is still flashing
contact customer service
Flow rate of hot water Outlet fitting dirty Clean shower
too weak or calcified head,perlator or
sieves
Fine filter dirty Clean fine filter
or calcified
Selected temperature Excessive water Reduce water
is not reached,right flow (winter?) flow rate at the
LED lights up outlet
Selected temperature Cold water has Tap hot water
is not reached,right been added on only;set temp.
LED does not glow the tap for use
Left LED dot lights up Inlet temperature Reduce inlet
more than 50 °C temperature
or nominal temp.
No response Hood is not Refit the hood
upon key press fitted properly properly
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table,
please contact the Central Customer
Service Department at CLAGE.
Please have the details of the
typeplate at hand.
CLAGE GmbH
Central Customer Service
Pirolweg 1 - 5
D - 21337 Lüneburg
Tel.: (+49)4131 89 01-40
Fax: (+49)4131 89 01-41
E-Mail: service@clage.de
These guarantee terms shall be governed solely after purchase and use of our appliances in the Federal Republic of Germany.
Abroad,the corresponding guarantee terms are based on the contractual General Terms of Sale and Delivery resp. on the
statutory terms of guarantee of each country.Statutory warranty rights (after performance, rescission,liability and reduction)
are not affected by this guarantee.This guarantee statement shall be considered as voluntary from the manufacturer.
From the date of purchase,CLAGE grants a 24 months' Guarantee period for your privately used hot water appliance and
12 months for commercial use on condition that the Certificate of guarantee delivered with the unit is duly completed,stamped
and dated by the dealer.The latter shall be presented together with the purchase document when claiming under guarantee.
We recommend that the guarantee certificate card be sent to CLAGE Lueneburg for registration after installation of the unit.
The guarantee does not cover damage or malfunctions due to the build-up of scale,frost,chemicals or electromechanical process,
from incorrect use, incorrect installation,dirt in the inlet and outlet pipes, non-compliance with the operating instructions or
unauthorised modification of the heater. Furthermore,the guarantee shall not cover any normal abrasion of the appliance.
In the event of a damage/claim,we are to be informed in writing within 14 days after recognition of the fault.After receipt, we
check if a legitimate guarantee claim is justified.If notice of defects has been given in good time and is justified,CLAGE shall
decide how the damage/claim is to be rectified,either by an authorised after-sales partner or by CLAGE central customer service.
16 Guarantee terms
GB
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