23 EN
Troubleshooting
If the device does not work properly, fi rst check whether you are able to rectify the prob-
lem yourself. If the problem cannot be solved with the steps that are listed, contact our
customer service department.
Do not attempt to repair an electrical device yourself!
Problem Possible cause Solution
The device only works
slowly or does not start.
The battery (G) is empty. Charge up the battery.
Low suction force.
The battery (G) is too
weak.
Charge up the battery.
The dust container (3) is
too full.
Empty the dust container.
The fi lters are dirty. Clean the fi lters.
The suction opening (12) is
blocked.
Switch off the device and
remove the blockage.
Particles which are too
large or heavy may stick to
a fi tted carpet.
Remove these foreign
objects by hand.
Dust escapes from the
device during cleaning.
The dust container (3) or
fi lter are not fi tted correctly.
Correct the fi t of the dust
container and fi lter. Make
sure that the dust container
is closed.
The fi lters are dirty. Clean the fi lters.
The fi lters are worn or dam-
aged.
Replace the fi lters.
The Level I operating
lamp (7) does not light
up when the device is
connected to the mains
power.
The mains adapter (E) is
not inserted in the plug
socket correctly or the
barrel connector is not in-
serted in the connecting
socket (11) on the device
correctly.
Correct the fi t.
The plug socket is defec-
tive.
Try another plug socket.
Unusual odour
The device is being used
for the fi rst time.
A new odour is normal
when the device is used for
the fi rst time; it disappears
after a while.
05980_inlay_de-en-fr-nl_A5_V1.indb 2305980_inlay_de-en-fr-nl_A5_V1.indb 23 20.01.2020 10:24:4620.01.2020 10:24:46
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