13
TROUBLESHOOTING
PROBLEMS POTENTIAL CAUSES SOLUTIONS
A1 Air pump too hot
A2 Something wrong with
power box
A3 Air Pump in cooling mode
A1 Unplug system. After air pump has
cooled, insert plug and press air jets
button to activate
A2 Wait for 10 Minutes and restart
A3 Call CleverSpa
®
Aftersales if does not reset
A1 Temperature is set too low
A2 Dirty filter cartridge
A3 Improper water levels
A4 Heating element failure
A1 Set to a higher temperature 20-40°C
(68
o
F-104
o
F) than current water temperature
A2 Clean/replace filter cartridge
A3 Add water to specified levels
A4 Call CleverSpa
®
Aftersales if does not reset
A1 Dirty filter cartridge
A2 Something wrong
with power box
A1 Clean/replace filter cartridge
A2 Call CleverSpa
®
Aftersales if it does not reset
A3 Ask a professional electrician to check
household electrical supply
is functioning correctly
A1 Insufficient filtering time
A2 Dirty filter cartridge
A3 Improper water maintenance
A1 Increase filtration time
A2 Clean/replace filter cartridge
A3 Refer to chemical
manufacturer’s instructions
A1 CleverSpa
®
is torn or punctured A1 Use repair patch provided
SOME TIPS TO HELP YOU TO DIAGNOSE AND RECTIFY COMMON SOURCES OF TROUBLE:
Air jet system
is not operating
Heating system
does not operate
Filtering system
does not operate /
Rattling noise when
switching filter on
CleverSpa
®
leakage
Water not clean
A1
Residual water in the CleverSpa
®
will continue to be heated
by residual temperature
A2 Water inlet through filter system
may be blocked
A1 Unplug from mains and wait.
Temperature will start to reduce
and return to normal
A2 Clean the inlet
A3 Call CleverSpa
®
Aftersales if does not reset
Display temperature
is higher than 40
o
C,
after stopping
heating function
CORRECT DISPOSAL OF THIS PRODUCT
This marking indicates that this product should not be disposed with other household waste throughout the EU. To prevent possible
harm to the environment, or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse
of material resources. To return your used device, please use the return and collection systems or contact the retailer where the
product was purchased. They can take this product for environmental safe recycling.
Code Cause Solution
FC When filtration system has worked for approx.
168 hours, ‘FC’ will appear on display with a warning
tone. Red light will still be lit on filter, pump will
not be operational. Heating system will not
work, and red light will be out on heater.
SL/HL Temperature Issue
SH Water Temperature Sensor Issue
Check filter and change if necessary.
Once done, press filter again. ‘FC’ error
code will disappear, and warning tone
will stop. Water temperature will be
displayed, all functions will return
to normal.
Contact CleverSpa
®
Aftersales on:
support.usa@clevercompany.com
Contact CleverSpa
®
Aftersales on:
support.usa@clevercompany.com
CLEVERSPA ETL US IM_FINAL.indd 13CLEVERSPA ETL US IM_FINAL.indd 13 07/01/2020 16:1707/01/2020 16:17
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