Troubleshooting
7 - 12 Problems and Possible Solutions
7
No sound can be heard through an HDMI
connected display.
You have not configured the HDMI audio output. See “HDMI Audio
Configuration” on page C - 10.
Gaming performance is slow. It is recommended that you use Maximum fan speed when playing games.
Use the Fn + 1 key combination to adjust the fan speed.
The Sound Blaster Cinema 3 SBX Pro
Studio audio effects don’t work when the
system is connected to an external
display through an HDMI/ Display Port
cable.
Note that Sound Blaster Cinema 3 SBX Pro Studio audio effects will be disabled
when you are connecting to an external display through an HDMI or Display Port
connection. See “HDMI Audio Configuration” on page C - 10.
When using a Bluetooth headset the
audio appears to be mono and not
stereo.
This is a common issue with Bluetooth headsets. To resolve this issue do the
following (you will need to repeat this procedure after every boot up, restart,
or when the system resumes from hibernation):
1. Go to the Devices & Printers control panel in Windows.
2. Double-click the Bluetooth headset.
3. Click Connect to complete the stereo connection.
OR
1. Go to the Sound control panel in Windows.
2. Right-click (in the Playback tab) the Bluetooth Stereo Audio device (the
default device is Headset).
3. Click Connect to complete the stereo connection.
Problem Possible Cause - Solution
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