Chapter 6: Service
64 Returning units for repair
Returning units for repair
Should your Cobham SATCOM product fail, please contact your dealer or
installer, or the nearest Cobham SATCOM partner. You will find the partner
details on www.cobham.com/satcom where you also find the Cobham
SATCOM Self Service Center web-portal, which may help you solve the
problem.
Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or
sending the product for repair.
Your dealer, installer or Cobham SATCOM partner will also take care of any
warranty issue.
Repacking for shipment
The shipping carton has been carefully designed to protect the Terminal
Control Unit and its accessories during shipment. This carton and its
associated packing material should be used when repacking for shipment.
Attach a tag indicating the type of service required, return address, model
number and full serial number. Mark the carton FRAGILE to ensure careful
handling.
Note
Correct shipment is the customer’s own responsibility.
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