AFTER SALES SUPPORT
1300 663 907 CUSTOMERCARE@WINPLUS.COM.AU MODEL: HE161192
Model appears very ‘stringy’
• Ensure that the lament diameter is set to match your lament spool (1.75mm), then try
creating a new GCODE before printing again
• Check you are using the correct temperature for the lament used
Print stopped halfway
• Check that the GCODE le is complete and not corrupt
• Check the original model le
The motor does not stop at the end of axis
Check that the stop micro switches are aligned with the motor mount and registering.
The print head/bed does not move
• Check the part can be moved by hand when stepper motor is disabled. Clear anything that is
blocking the path
• Check that the motor is turning (using position menu). If motor turns but belt does not, you
will need to tighten the gear motor gear nut. Please visit cocoonproducts.com.au for further
support.
10.1.2 Connectivity Problems
My 3D Printer Touch isn’t turning on
Check that you have correctly inserted the power cable into the rear of the Control Box, the power
cord is plugged into the mains outlet and that the Control Box power switch is on.
TROUBLESHOOTING
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