IV. Troubleshooting
User manuel
-22
Problems Possible causes Try this solution
No. One pad feels stronger than the
other.
This is normal. Different areas of your
body will react differently.
Nothing needs to be done. Make sure the
pads are sticky and are making good
contact.
1 The intensity is not felt.
Very weak intensity level.
Pads are not attached to the body firmly. Attach both pads firmly to the skin.
The transparent films are still stuck to
the pads.
Peel off film on the adhesive surface of
pads.
The pads s
tacked together or overlap. Do not stack pads together or overlap
pads.
The cord is not properly connected to the
unit.
Connect cord correctly into the jack.
The intensity setting is getting weak. Increase the intensity level.
The battery capacity is low. Charge the battery.
2 The skin turns red or the skin
feels irritated.
The adhesive surface of pads is dirty or
dry.
Wash adhesive surface of pads softly
with your fingertips for about 3 seconds
under slow running water.
The th
erapy time is too long or the
intensity is set too high.
Reduce the application time or reduce
the intensity.
The electrode pad surface is worn out. Replace electrode pad.
3 No power source; no display in
LCD.
The battery capacity is depleted. Charge the battery.
4 Power cut off during use. The battery is weak. Charge the battery.
The cord is broken. Replace the cord.
5 It is difficult to attach the pad
to the skin.
Have you removed the transparent film
from the pad?
Peel off film on t
he adhesive surface of
pads.
Was the pad applied immediately after
washing?
Dry the pad.
Is the adhesive surface of the pad
damaged?
Replace the pad.
6 Adhesive surface of pad is not
sticky.
Are you using pad when perspiring? Use when not perspiring, in a cool room.
Were the pads stored under high
temperature, high humidity, or direct
sunshine?
Replace the pad.
manual
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