76 ENGLISH
If a malfunction/defect occurs, the dealer must be informed im-
mediately, and the problem that has occurred must be described
in detail to this person. If the problem cannot be solved in this
way, the thoroughly cleaned product, including all accessories,
must be packaged for safe transport and returned in accordance
with the dealer's instructions.
The following information and documents must be attached to
the package:
1. Surname, rst name and address (also to be stated on the
outside of the package)
2. Article no. and serial no. (on the underside of the footboard)
3. Purchase date
4. Original receipt
5. An informative description of the fault
6. In the event of damage during transport:
Name of the parcel service and parcel number
It is strongly recommended to use the original packaging box to
ensure safe transport. If you use any other packaging, ensure
that it is properly protected against the typical risks of shipping
and has appropriate protective features. Mere cardboard pa
-
ckaging with paper padding is not sucient. KSR Group GmbH
accepts no liability for damage caused by improper packaging,
and the warranty will become void.
Warranty
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