Accessibility
Accessible PIN Entry
Accessible PIN Entry allows a visually-impaired customer to enter PIN themselves without having to
disclose the PIN to the merchant.
When using Accessibility Mode:
a. A special chime will be played periodically in the context of ‘Present Card’ screen to inform the
customer that they can invoke the Accessible function.
b. The customer can perform a double-tap anywhere on the terminal screen or press a tactile
accessibility button on the side of the terminal to enter Accessible PIN Entry mode.
c. Once Accessible PIN Entry mode is activated, the total amount and the prompt to present the
card are vocalized (i.e. “Total amount is …. Please present your card.”).
The Accessible PIN Entry keypad has
a. A standard telephone layout with ‘1’, ‘2’, ‘3’ buttons at the top and ‘X’, ‘0’, ‘OK’ buttons at the
bottom of the screen.
b. The customer can navigate through the keypad by dragging one finger across and around the
screen.
c. The audio feedback will be played when the customer switches to a dierent key in the keypad.
d. The customer can double-tap anywhere on the terminal screen or press a tactile accessibility
button to confirm that key they last navigated to.
e. Once the PIN entry is complete, the customer can navigate to the ‘OK’ button (in the bottom
right corner) and double-tap anywhere on the screen or press the tactile button to confirm.
f. To cancel at any time during PIN Entry, the customer can navigate to the ‘X’ button (in the
bottom left corner) and double-tap anywhere on the screen or press the tactile accessibility
button to exit the PIN Entry screen.
g. The customer will receive audio feedback whether the PIN entered is correct.
h. After two (configurable) consecutive unsuccessful PIN entry attempts in Accessibility Mode,
the customer will be taken to the training mode to explore, navigate, and practice digit entry
mechanisms with digits that are not exactly their PIN digit sequence.
i. In training mode, the keypad will behave similarly to normal accessible transaction flow, except
that the digits will be spoken. To finish training, the customer will navigate to the ‘X’ button in
the bottom left corner and double tap anywhere on the screen or press the tactile accessibility
button. Upon completion of training, the customer will be presented with ‘Present Card’ screen
again.
25 Commonwealth Bank of Australia | Smart User Guide
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