Support
For support, please call the dedicated CommBank Merchant Helpdesk on 1800 230 177, 24 hours
a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready:
Terminal ID (located at the top of your merchant receipt)
Trading name
Trading address
Trading phone number
Oine Authorisation over the Floor Limit
For Oine Authorisation on all over Floor Limit debit card transactions, please call 1800 813 700.
For Oine Authorisation on all over Floor Limit credit card transactions, please call 13 26 36.
Stationery orders
For stationery orders please visit commbankstationery.com.au/stationery
or call 1800 230 177.
If placing an order online, please ensure you have your CommBank Merchant ID and trading address
postcode available to sign in.
Service Response Time
CommBank will endeavour to replace a faulty terminal within:
• 4 business hours in all locations except remote areas.
• 3 to 5 business days for remote areas. A remote area is not serviced by a technician and only
phone support is available.
For more information on CommBank merchant services, please visit
commbank.com.au/merchantservices
2 Commonwealth Bank of Australia | Smart User Guide
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