Compak CUBE TAMP - TROUBLESHOOTING; Disk Stuck in Portafilter; Disk Does Not Lower; Insufficient Tamping Force

ORIGINAL INSTRUCTIONS | Ref. quality process 002/03 | v 22/12/2020 | K08021H05
18
9. TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
The disk is stuck in the
portalter
The portalter diameter is too small.
Follow the instructions for adjusting
the support, turning it clockwise to se-
parate it from the disk. Press the clean
button to force the movement.
The portalter is conical and the amount of
coffee is too low
The disk does not lower
The Cube Tamp is not powered on
Make sure that the appliance is
connected to the mains socket and
that the ON/OFF switch is in the ON
position.
The support is too low and the portalter
has not been detected
Follow the instructions for adjusting
the support, turning it counter-clockwi-
se to bring it closer to the disk.
The tamping has not been
strong enough
The tamping force has been set too low.
Select a higher pressing force using
the (+) button
The support is too low and the tamp
cannot exert enough force
Follow the instructions for adjusting
the support, turning it counter-clockwi-
se to bring it closer to the disk
The tamping is too strong The tamping force has been set too high.
Select a lower pressing force using the
(-) button
The tamping is not level
The support is too loose.
Follow the instructions for adjusting
the support, turning it counter-clockwi-
se to bring it closer to the disk
The ground coffee is not level before
tamping
Level the ground coffee before
tamping.
The coffee sticks to the
tamping disk
The disk is dirty or damp
Follow the instructions in the cleaning
section 8.5
The display does not turn on
The display screen normally takes
5-10 seconds to reset when powered on
Turn off the unit and wait
5-10 seconds before turning on again