Solving Problems
11
Solving Problems
Recovering Your PC’s Hard Disk Contents
If you need to recover your PC’s hard disk, as originally shipped with
preloaded operating system, HP drivers and utilities, you can use the
recovery CD-ROM(s) provided with the PC. These are commonly called
the HP Image Creation & Recovery CD-ROM and the HP Image Library
& Diagnostics CD-ROM.
Recovering or Changing your Operating System
Some models allow you to select your operating system. If this option is
available and you want to select your operating system, you must use the
HP Image Creation & Recovery CD-ROM provided with your PC.
Using HP Instant Support
The instant support tuner is a web browser plug-in that it can
automatically detect and repair problems on your PC. The tuner is either
preloaded on your PC’s hard drive or can be downloaded from the HP web.
If it is preloaded on your PC, you will see the instant support icon on
your desktop.
If you do not see this icon, go to
www.hp.com/go/instantsupport
and if
your model is supported (see Products Supported List), download the
tuner.
Checking Your PC’s Configuration
You can see detailed configuration information on your PC, update your
PC’s BIOS or receive hardware failure alerts if you set up the HP Toptools
agent on your PC. To set up the HP Toptools agent:
•
Follow the setup instructions that appear in the Toptools pop-up
window when you first set up your PC or,
•
Click on Start
Programs
Hewlett-Packard Toptools and follow the setup
instructions.
Need More Help?
For more detailed help refer to the troubleshooting information which is
available on HP’s support web site at:
www.hp.com/go/support
.
QUG-us.book Page 11 Monday, May 27, 2002 2:51 PM
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