CD drive is not
connected properly.
Open the computer and check to see that the
drive cable is connected properly.
Proper driver is not
loaded.
Restart the system and make sure the CD
drive drivers are loaded.
DVD drive
Problem Probable cause(s) Possible solution
Cannot
read DVD
disc
DVD or CD is not properly
seated in the drive.
Eject the DVD or CD, press down on the DVD or
CD firmly to seat it correctly in the drive, then
reload.
DVD or CD has been
loaded upside down.
Eject the disc, turn it over, then reload.
DVD or CD disc may be
dirty or scratched.
Load another DVD disk.
DVD does
not work in
the DOS
mode.
Proper drivers are not
loaded.
Restart the system and make sure the DVD
drive drivers are loaded.
Cannot
eject DVD
disc.
The system is in the
Sleep mode.
Press the Power button to bring the system back
to full power, then eject the DVD.
The DVD, diskette, or
hard drive was active
when attempting to eject
the DVD.
Wait until all drive activity ends (the CD/hard
drive light and diskette drive light will go out),
then try to eject the DVD.
DVD disc is not properly
seated in the drive.
Turn off the computer, insert a straightened
paper clip into the emergency eject hole, then
push firmly. Slowly pull the tray out from the
drive until the tray is fully extended, then
remove the DVD disk.
DVD drive
devices are
DVD drive is not
connected properly.
Open the computer and check to see that the
drive cable is connected properly.
http://www.compaq.com/athome/support/msgs/7400/trbnod1.html (4 of 6) [1/8/2002 3:52:59 PM]
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