ControlByWeb WEBRelay-10+ - Appendix G: Warranty; Warranty Limitations

Xytronix Research & Design, Inc. Page 35
WebRelay-10 Plus™ Users Manual
This Xytronix Research & Design, Inc. product is warrantied against defects in material and workmanship for a
period of ve years from the date of shipment. During the warranty period, Xytronix Research & Design, Inc. will,
at its option, either repair or replace products that prove to be defective. This warranty is extended to the original
purchaser of the equipment only.
For warranty service or repair, customer must contact Xytronix Research & Design, Inc. technical support
(support@ControlByWeb.com) and obtain a Return Authorization number (RA#). Before issuing an RA#, a
support technician will work with customer to try to resolve the issue without returning the product. If technician
determines that product must be returned for service an RA# will be issued. Next, the product must be properly
packaged and returned to Xytronix Research & Design, Inc. with the RA# clearly marked on the package. The
purchaser shall prepay all charges for shipping to Xytronix Research & Design, Inc. For warranty repairs of
products less than one year old, Xytronix Research & Design, Inc. will pay the shipping charges to return the
product to the purchaser as long as the product is shipped within the continental United States. If the product
is shipped outside of the continental United States or the product was shipped more than one year earlier, the
purchaser shall pay all shipping charges both ways.
Limitation
The foregoing warranty shall not apply to defects or damage resulting from improper use or misuse, unauthorized
repair, tampering, modication, improper connection, or operation outside the electrical/environmental
specications for the product. Further, the warranty does not cover damage from Acts of God, such as lightning,
re, ood, hurricanes and tornadoes. This warranty does not cover damage to property, equipment, direct,
indirect, consequential, or incidental damage (including damage for loss of business prot, business interruption,
loss of data, and the like) arising out of the use or misuse of this product.
UNDER NO CIRCUMSTANCES WILL THE LIABILITY OF XYTRONIX RESEARCH & DESIGN, INC. TO
THE PURCHASER OR ANY OTHER PARTY EXCEED THE ORIGINAL PURCHASE PRICE OF THE
PRODUCT, REGARDLESS OF THE FORM OF THE CLAIM. No other warranty is expressed or implied.
Xytronix Research & Design, Inc. specically disclaims the implied warranties or merchantability and
tness for a particular purpose. Some jurisdictions may not allow the exclusion of limitation of liability for
consequential or incidental damage.
Appendix G: Warranty