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Need help?Do you have a question about the Coolpad Surf Hotspot and is the answer not in the manual?
General| Brand | Coolpad |
|---|---|
| Model | Surf Hotspot |
| Category | Wireless Router |
| Language | English |
Instructions on how to pay your bill online via the HITConnect website.
Steps to set up automatic payments for your hotspot service.
Procedure for initiating an online return or exchange within the 30-day policy.
Details on the physical buttons (WPS, Power) and LED indicators on the hotspot.
Information on using the USB port to recharge the hotspot.
Guide to removing the battery cover, installing the battery, and reattaching the cover.
Steps to power on the hotspot and await automatic activation.
Steps to connect your device to the hotspot's Wi-Fi network using SSID and password.
Procedure to reset the hotspot by pressing Power and WPS keys for 13 seconds.
Tips on location, range, and number of devices for best internet speeds.
Recommendations for unplugging the hotspot after charging to extend battery life.
Solutions for swollen batteries or the hotspot not holding a charge, including replacement.
Tips for improving signal by repositioning the hotspot and managing device proximity.
Troubleshooting steps including SIM card reinsertion and checking coverage areas.
Solutions for overheating, such as unplugging, avoiding direct sun, and cooling components.
Contact information for human-I-T billing and tech support via text, phone, and email.
Contact details for Mobile Citizen tech support, including phone and hours of operation.
