The cooktop cannot
Be turned on.
No power.
Make sure the ceramic hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and the
problem persists, call a qualified
technician.
The touch controls are
unresponsive.
Unlock the controls. See section
‘Using your ceramic cooktop’ for
instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
EN-16
7. Hints and Tips
Spillovers on the
touch controls
1. Switch the power to the cooktop
off.
2. Soak up the spill
3. Wipe the touch control area with
a clean damp sponge or cloth.
4. Wipe the area completely dry
with a paper towel.
5. Switch the power to the cooktop
back on.
• The cooktop may beep and turn
itself off, and the touch controls
may not function while there is
liquid on them. Make sure you wipe the
touch control area dry before turning the
cooktop back on.
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