Cosmopolitan Phoenix Omnivue Series User Manual

13
Troubleshooting
Problem Possible Cause Corrective Action
Nothing comes on (touch
screen, etc.)
A. Breaker tripped or circuit has no power A. Reset breaker, test circuit for power
B. Internal component is frozen and needs to be reset B. Turn power off at the main breaker for 20 seconds. Turn power back on.
C. Loose connection C. Look for loose connection
D. Defective component D. Replace motherboard or touch control
Touch Screen Comes on - then
nothing
A. Not operating touch control properly with nger A. Press at part of nger rmly on the touch screen and apply moderate pressure
B. Loose connection on motherboard
B. Check functions with remote control. If functional, check connections on
motherboard
C. Motherboard is defective C. Replace Motherboard
Fireplace turns off and will not
turn back on
A. Fireplace has overheated and safety disc has snapped or
circuit breaker has tripped
A. Turn the main breaker to the “off” position for 30 seconds. Next ip the breaker
back into the “on” position.
Can operate replace functions
with manual controls but not
remote control
A. Low Batteries A. Replace batteries in remote control with - CR2025
B. Remote not paired properly
B. To pair remote, turn off the re unit at the main power switch for 30 seconds. Hold
the On/Off button on the remote while ipping the main power switch back to on.
When the re unit powers up, the remote will be paired.
C. Remote control defective C. Replace remote control
Heater does not provide heat
when on
A. Wiring is loose A. Disconnect unit from power source and inspect for loose connections
B. Heater core is defective B. Replace Heater Core
Flame is not visible when unit
is turned on
A. Wiring is loose A. Disconnect unit from power source and inspect for loose connections
B. LEDs defective B. Replace LEDs
C. Motherboard is defective C. Replace motherboard
Fireplace lights up but there is
no ame image or ame image
frozen
A. Wiring for motor is loose A. Disconnect unit from power source and inspect for loose connections from motor
B. Motor is defective B. Replace motor
Fireplace is squeaking when
ame image is on
A. Fireplace spindle/rod is contacting to metal A. Apply lithium grease or any standard grease to contacts with rod and metal
B. Motor is defective B. Replace motor

Cosmopolitan Phoenix Omnivue Series Specifications

General

Brand	Cosmopolitan
Model	Phoenix Omnivue Series
Category	Indoor Furnishing
Language	English