19
English
Troubleshooting guide
Problem Possible cause Remedy Page
No coffee/tea output or
insufficient output
– Water tank empty, cleaning key
illuminated blue
– Fill water tank and press cleaning
key
7, 9
– Capsule not (completely)
perforated
– Use a new capsule, if it happens
again contact the service centre
– Operating handle open – Close handle completely
– Machine calcified – Decalcify the machine 16
– Defective pump – Contact the service centre
No coffee/tea output
– Cleaning key
stays blue;
water tank empty or wrongly
inserted
– Fill and correctly insert water
tank, press cleaning key
7, 9
– Cleaning key stays blue;
thermal cutout tripped or defective
pump
– System error; switch machine off,
and on again after half an hour.
If error is not corrected, contact
service centre
– Cleaning key
stays red
– Electronics or temperature error;
switch machine off, and on again
after half an hour. If error is not
corrected, contact service centre
18
Pump sounds very loud – Water tank empty – Fill the water tank 9
– Cleaning key
stays blue;
water tank empty or wrongly
inserted
– Fill and correctly insert water
tank, press cleaning key
7, 9
Water drips continuously
out of the dispensing
head
– Machine /piping blocked with
lime deposits
– Decalcify the machine 16
Occasional drops drip
out of the dispensing
head
– Empty capsules have remained
in the boiler unit
– Occasional drops are normal, it is
not a defect
– Eject the capsule
Coffee/tea tastes sour – Machine not flushed out enough
after decalcifying
– Flush out the machine again 11
– Coffee «good until» date expired – Use a new capsule
The amount of water
programmed per cup
is not correct
– Water tank empty – Fill the water tank 7, 9
– Programming changed – Reprogram 13
– Machine /piping blocked with
lime deposits
– Decalcify the machine 16
No water sucked in after
filling the empty water
tank
– Capsule stuck in brewing unit – Eject capsule and press the
cleaning key
11
– No capsule in brewing unit – After 30 minutes try again without
a capsule; if water is sucked in,
decalcify
7, 16
– After 30 minutes try again without
a capsule; if no water is sucked
in, contact your service agent
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