Crestron DM-RMC-SCALER-S User Manual

DigitalMedia 8G Fiber Receiver Crestron DM-RMC-SCALER-S/S2
28  DigitalMedia 8G Fiber Receiver: DM-RMC-SCALER-S/S2 Operations & Installation Guide – DOC. 7324B
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
DM-RMC-SCALER-S/DM-RMC-SCALER-S2 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
PWR LED does
not illuminate.
Device is not receiving
power.
Verify power supply
connections to the device and
to the power outlet.
PWR LED
flashes.
Memory test fails while
the device boots up.
Power cycle the device.
DM LINK LED
does not
illuminate.
Device cannot establish a
link to the device
connected to the DM IN
port.
Verify cable connection to the
DM IN port.
Device is not receiving
video signal.
Ensure proper video signal is
routed to device.
VIDEO LED
does not
illuminate.
Device connected to the
HDMI OUT port has not
sent the hotplug signal.
Power on device connected to
the HDMI OUT port and
ensure that it is switched to
the correct input.
VIDEO LED is
green but video
on connected
display is black.
HDCP is blanking the
video output.
Verify that device connected to
HDMI output supports HDCP.
LAN network cable is not
connected to the LAN
port or to the 10BASE-T/
100BASE-TX compatible
device.
Verify LAN network cable
connection to the LAN port
and to the compatible network
device.
LAN network cable is not
the proper type.
Verify that network cable
complies with EIA/TIA 568 and
the CAT5 specification.
LAN network cable is not
the proper length.
Verify that network cable is the
proper length. Cable length
must not exceed 328 feet
(100 meters).
Green LED on
LAN port does
not illuminate.
10BASE-T/100BASE-TX
compatible device is not
receiving power.
Apply power to the network
device.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been made
properly.
NOTE: For more advanced diagnostics, use the DMTool in Crestron Toolbox.

Crestron DM-RMC-SCALER-S Specifications

General

Brand	Crestron
Model	DM-RMC-SCALER-S
Category	Controller
Language	English