SIGNATURE SERIES
14
SYMPTOM PROBABLE CAUSE CORRECTION
6. Excessive Water in
Brine Tank and / or
Salty Water to Service
Plugged drain line or drain line control Check flow to drain. Clean drainline
flow control button
Dirty or damaged brine valve Clean or replace brine valve.
Plugged injector or screen Clean injector screen.
Low inlet pressure Increase pressure to allow injector to
perform properly. (20 psig minimum)
Excessive brine refill cycle time Lower brine refill time.
7. Softener Fails to Use
Salt
Check items listed in #1
Improper control valve programming Check and reset programming
Plugged / restrict drain line Clean drain line and / or flow control
button
Injector and / or screen is plugged Clean or replace injector and screen
No water in brine tank Check for restriction in BLFC. Ensure
safety float is not stuck. Check brine
tank for leaks.
Water pressure is too low Line pressure must be at least 20 psi.
Brine line injects air during brine draw Check brine line connectionsfor air
leaks
Internal control leak Call dealer. Check piston, seals and
spacers for scratches and dents.
8. Continuous Flow to
Drain
Foreign material in control piston and
seals
Call dealer. Clean valve and replace
piston and seals.
Internal control leak Same as above.
Valve jammed in backwash, brine or
rapid rinse position
Same as above.
Motor stopped or jammed Check for jammed piston. Replace
piston and seals. Replace motor if
motor is unresponsive.
Troubleshooting
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