13
Troubleshooting
In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
SYMPTOM SOLUTIONS
•
Check the batteries in the remote control. Replace
with new batteries, if necessary.
•
Make sure that you are following the duty cycle of the
motors. Do not operate for more than two minutes
over a 20-minute period or approximately 10% duty
cycle.
•
Press the lift buttons firmly and accurately.
•
Wireless remote control may be experiencing
common radio frequency interference from other
radio transmitting devices. Wait several seconds and
then try pressing the lift buttons again.
Head or foot lift function has minor
interference during operation.
This is normal. The lift motors click when they are
engaged. No action is required.
A clicking noise is heard under the
bed when raising or lowering the
sections.
1. Remove nuts, bolts, and white bushings.
2. Lubricate them by applying the grease with a
Q-tip. (Lubrication can be obtained by contacting
Customatic's Customer Care Center).
3. When placing lubricated nuts, bolts, and white
bushings back onto the adjustable base, make sure
there is a looser tightening on the nut.
4. Additional solution: After completing these steps,
spray the nuts, bolts, and white bushings with a
lubricant (WD-40).
The adjustable bed is squeaking.
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