TROUBLESHOOTING
SETUP AND CONFIGURATION PROBLEMS
1. MY COMPUTER ONLY RECOGNIZES THE HUB AS A USB 2.0 DEVICE.
Make sure you use the included USB 3.0 cable to connect the DUB-1340. Also,
make sure that you are connecting to a USB 3.0 port on your computer, and not to a
USB 2.0 port.
2. DEVICES CONNECTED TO THE DUB-1340 ARE NOT RECOGNIZED BY MY PC.
Make sure that you connect the power adapter to the DUB-1340.
TECHNICAL SUPPORT
iPad® SYNC
CHARGING AND SYNCING YOUR iPad® AT THE SAME
If you want to charge and sync your iPad® simultaneously when it is connected via the
DUB-1340 to a Windows computer, go to the Product Support page for the DUB-1340 on
www.dlink.com and download the iPad_Charge.exe program onto your computer. Once
you've installed this program, you'll be able to sync and charge your iPad® simultaneously.
Note: iPad® is a registered trademark of Apple Inc.
United Kingdom (Mon-Fri) , Website: http://www.dlink.com
Home Wireless/Broadband 0871 873 3000 (9.00am–06.00pm, Sat 10.00am-02.00pm)
Managed, Smart, & Wireless Switches, or Firewalls 0871 873 0909 (09.00am- 05.30pm)
(BT 10ppm, other carriers may vary.)
Ireland (Mon-Fri), Website: http://www.dlink.com
All Products 1890 886 899 (09.00am-06.00pm, Sat 10.00am-02.00pm)
Phone rates: €0.05ppm peak, €0.045ppm off peak times
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