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Troubleshooting
This section offers solutions to various operational and maintenance issues, which may help you avoid a
service call. If, after reviewing this table, you are unable to resolve the issue, call Dacor Customer Assurance:
833-35-ELITE (833-353-5483).
Gas Safety
Issue Possible Cause Solution
You smell gas
Burner is on but is not lit.
Turner burner-control knob off.
Gas leak
• Evacuate building.
• From a neighbor home (your phone may cause a spark that
ignites gas), quickly call gas supplier, and follow their direc-
Issue Possible Cause Solution
No burners light
Cooktop is unplugged.
Ensure power cord is plugged into a live, grounded outlet.
Blown fuse/tripped circuit
breaker.
Replace fuse/reset circuit breaker.
Gas supply is off or improperly
connected.
See the Installation Instructions.
Burner does not light
Control knob improperly set.
Push in knob and turn to Lite position.
Burner caps not in place or burn-
er base misaligned.
• Clean the electrodes.
• Put burner cap on burner head.
• Align burner base.
Burner clicks during operation
Control knob set on ignite.
After burner ignites, turn knob to desired setting; if burner still
clicks, contact service technician.
Uneven burner ames
Burner improperly assembled.
See Pg. 18.
Dirty burners.
Clean the burner components (Pg. 35).
Very large or yellow burner
ames
gas, natural gas, or vice versa).
Issue Possible Cause Solution
Display goes blank
Bad fuse/tripped circuit breaker.
Replace fuse/reset circuit breaker.
Control not responding
Moisture/residue on panel.
Wipe away moisture/residue.
Control lockout active.
Disable control lockout (Pg. 27).
Surface Burners
Control Display
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