G E N E R A L T R O U B L E S H O O T I N G S
Problem Possible solutions
The washing machine does not
work.
● Close the washing machine’s door.
● Conrm and press the start button.
● The control panel might be locked – see the “Child lock” section and try unlocking the control panel.
Water leakage. ● Correctly connect the inlet water pipe.
The spin of the clothes is
abnormal.
● Reload and distribute the laundry evenly in the drum.
There is a peculiar smell in the
washing machine.
● Run a “Cotton 90°C” cycle without any clothes.
No water is visible in the drum. ● No fault. The water is under the visible area.
There is remaining water in the
softener compartment.
● No fault. The effect of the softener will not be affected.
The remaining detergent is left
on the clothes.
● The water-fast component of the non-phosphorus detergent left on the clothes will cause lime scale. Select
the rinse and spin program or brush away the detergent when the clothes are dried.
The washing machine does not
ll.
● Open the water tap.
● Check the selection of the program.
● Check the water pressure to see if the water pressure is insufcient.
● Put through the feed-water.
● Close the machine’s door.
● Check if the inlet water pipe is bent or clocked.
Spinning starts late or the
machine does not spin.
● The imbalance control system has activated because the laundry is unevenly distributed in the drum,
● The appliance will redistribute the laundry by reversing the drum rotation. This may take several attempts
before the laundry is evenly distributed and normal spinning can resume.
● If the laundry is still not evenly distributed after 10 minutes, the machine will not spin. In the event of this,
redistribute the load manually and select the program again.
The washing machine lls and
empties at the same time.
● Make sure the end of the drainage pipe is higher than the water level in the machine.
● Check if the drainage pipe and sewage have been sealed. If they have been, there will be poor ventilation
which causes siphoning.
No drainage of the washing
machine.
● Check if the drainage pump is blocked.
● Check if the drainage pipe is bent or blocked.
● Check the height of the drainage nozzle and make sure it is 60-90cm from the bottom of the washing
machine.
Vibration of the washing
machine.
● Level the appliance.
● Fasten the footing.
● Check the transportation bolts have been removed.
The bubbles spill from the
detergent drawer.
● Check if the detergent use is excessive.
● Put one scoop of softener mixed with ½ litre of water into detergent compartment II.
● Reduce the usage amount of detergent in the next wash.
The machine stops when the
program has not nished.
● Power failure or water supply cut-off.
The drainage pump makes a
noise during operation when the
water has just been drained.
● The inner barrel water of the washing machine has been drained but there is still a small amount of water in
the drainage pump and pipe. The drainage pump continuously operates and takes in the air, and at this time
there is noise which is normal.
Machine stops for some time
during a cycle.
● The machine adds water automatically.
● There are too many bubbles in the tube so the machine is cleaning the tube.
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