Cause Troubleshooting Remedy
6. The heat pump has stopped on HIGH 
RETURN. 
•CheckwhattheMAXRETURNvalueisset
at in the heat pump’s control computer. It 
must be adjusted to the unit’s maximum 
supply temperature and the system’s delta 
temperature so that it does not cut at too 
high a return temperature when the highest 
supply temperature is transmitted.
•Checkwhatthereturnlinesensorshows,
is it a plausible/actual value? If not, take 
a resistance reading from the sensors 
and check against the ohm table in the 
Measurement points section.
If the MAX RETURN value is not adjusted for 
the system according to the troubleshoot-
ing window, adjust it.
If the sensor is defective, replace it.
7. Heat production is stopped by the 
HYSTERESIS function. 
If the flow temperature rises as soon as 
heat production is stopped by HYSTERESIS 
before INTEGRAL reaches 0, there may be 
heating deficit in the house.
•Checkifheatproductionstopsbecause
the hysteresis value is set too low? (See the 
installation instructions for factory setting.)
•Checkifheatproductionstopsbecause
thermostats/valves in the heating system 
are closed or partially closed?
•Checkifheatproductionstopsbecause
the heating system is under dimensioned?
•Tryincreasingthehysteresisvalueuntilthe
heat pump stops on INTEGRAL instead.
•Openthermostats/valvesintheheating
system and check that the heat pump stops 
on INTEGRAL.
•Iftheheatingsystemisdeemedtobe
under dimensioned, the system must be 
extended (increase the heat emitting sur-
face).
8. The auxiliary heater is not permitted to 
cut in with sufficient output. 
Value set too low on MAXSTEP.
MAXSTEP 1 = 3 kW
MAXSTEP 2 = 6 kW
MAXSTEP 3 = 9 kW
MAXSTEP 4 = 12 kW (only DHP-A)
MAXSTEP 5 = 15 kW (only DHP-A)
MAXSTEP+4=12kW(onlyDHP-A)
MAXSTEP+5=15kW(onlyDHP-A)
Check the set value on MAXSTEP in the heat 
pump’s control computer.
If necessary, adjust the MAXSTEP value in 
the heat pump’s control computer.
MAXSTEP 1 = 3 kW
MAXSTEP 2 = 6 kW
MAXSTEP 3 = 9 kW
MAXSTEP 4 = 12 kW (only DHP-A, -AL, can-
not cut in when the compressor is running.)
MAXSTEP 5 = 15 kW (only DHP-A, -AL, can-
not cut in when the compressor is running.)
MAXSTEP+4=12kW(onlyDHP-A,-AL,can
cut in when the compressor is running.)
MAXSTEP+5=15kW(onlyDHP-A,-AL,can
cut in when the compressor is running.)
9. The external auxiliary heater does not 
start when the heat pump’s control compu-
ter requests it. 
If an external auxiliary heater is used, check 
that it is correctly installed by test running it 
in MANUAL TEST – ADD.HEAT - 1.
If it does not start at manual test operation, 
check that the start signal/voltage comes 
from the heat pump. See wiring diagram.
Connect the external auxiliary heater 
according to the instructions. 
Measure the voltage on the control compu-
ter’s probe L2 Oil/Electricity.
10. Closed or partially closed thermostats/
valves in the heating system. 
Check that the thermostats/valves in the 
heating system are open.
Open closed thermostats/valves.
11. The total output of the heat pump and 
auxiliary heater is too low in relation to the 
building’s power demand. 
What is the building’s power demand?
What is the output of the heat pump?
What is the output of the auxiliary heater, 
what is it set to?
Ensure that available power is at least as 
great as the building’s power demand.
12. Under dimensioned heating system.  Check existing heating system. 
What output is it dimensioned for to pro-
duce at what supply temperature?
What output is required to keep the room 
warm?  
If the heating system is dimensioned for 
greater supply temperatures than the heat 
pump can provide, it must be adjusted by 
increasing the heat emitting surface for 
example.
If the room requires a higher output than 
the heating system can provide, extend the 
heating system.